Empark Grand Hotel Reviews

The best hotel you can find in Fuzhou! Close to everything! Service is great!

Nice modern hotel, rooms modern & clean Good breakfast Opposite a nice walking park I would stay again

proper hotel for budget.

Parts of the hotel lobby were under renovation but the facility itself was still very clean. Staff was helpful in reminding me to request for a partial refund as I had checked out early due to change in schedule.

The room was renovated and was quite nice, except that the toilet and bathing area were a bit small. The bed was very comfortable. However, the Executive Lounge was closed during the National Day holiday, so it was a pity! The breakfast was very rich.

Service: The service is good overall. However, the words and actions of Yu Wenxin, the concierge porter, are worth your reference: 1. When the guest checked out, Yu Wenxin worked very professionally, carefully observed the guest's words and deeds, and took advantage of the guest's unpreparedness to quietly take away the guest's shower gel box in an area not covered by surveillance. The shower gel is of high value. If legal and effective evidence is collected and handed over to the public security organs, it will reach the legal threshold of theft (administrative detention at the least and criminal responsibility at the most). Yu Wenxin's theft was discovered and exposed by the guest on the spot, which made him feel very embarrassed. Originally, the guest did not pursue it because it was better to do less than more, but Yu Wenxin was resentful and guilty, so he took advantage of his position to retaliate 2. The hotel has a luggage room, which can be used to store luggage that guests did not have time to take away. Regarding the request for storage, I have explained it to the hotel management in advance and obtained permission. The management staff suggested that I put the items I needed to deposit in the luggage room for the sake of property safety, clean and beautiful public areas, and convenient access. (As far as I know, long-term deposits are placed there, and temporary deposits are placed outside.) However, Yu Wenxin explicitly refused to put the items in the luggage room, but piled them in the lobby. After the guests repeatedly explained that these items might be stored for a long time (not temporarily) and needed to be properly kept, please put them in the luggage room, Yu Wenxin still turned a deaf ear and ignored it. Although there are surveillance cameras in the lobby, it was the peak period of National Day check-in, and the lobby was crowded. At this location, anyone can touch my things. Indeed, I believe that friends who stay in this level of hotel are all high-quality people. In this case, with everyone's common sense and quality, they should understand that the lobby is obviously not a suitable area for long-term storage of important personal items. 3. Yu Wenxin defrauded and insulted guests. Since he repeatedly refused to put things in the luggage room, his attitude was firm, and he ignored the existence of valuables in the luggage, then he must have his considerations. I asked him, "Why don't you want to put the luggage in the luggage room?" Yu Wenxin glanced at me and said impatiently, "There's no room! It's full" - put yourself in my shoes, do you think you would believe this? Given the grade of this hotel, would its luggage room be so small? The facts really slapped him in the face. With the help of other employees, Yu Wenxin had no choice but to open the door of the luggage room. For the sake of boundary, I didn't go in. I stood at the door and took a quick look. The luggage room was large and empty, with enough space to accommodate my little stuff. 4. Yu Wenxin lied to defraud guests. Since this employee openly defrauded guests in front of so many colleagues and fabricated lies to cover up the truth, I asked him why he did so. He rolled his eyes at me, pulled the corner of his mouth and said disdainfully: "Your stuff is not valuable! (Huh? Looking back, since you think it is not valuable and you look down on it, then when I checked out, you carefully observed my behavior and stole my shower gel set. Stealing items that you think are worthless is not a contradiction)", Yu Wenxin looked disdainful and continued to explain: "If you put your stuff there, there will be no place for other people's stuff. Who do you think you are? Why do you occupy our noble luggage room? Are you worthy? Our luggage room has a threshold. Let me give it to you? You are not qualified!" These are his exact words. I dare not frame him or slander him for such an upright, visionary and overall-minded employee, nor do I have the selfish desire to mislead my friends in order to vent my personal feelings. Employees who are so outspoken and take pride in offending guests and reducing the business reputation and economic benefits of the unit that pays him should be valued and specially rewarded by the hotel. In front of such a high-ranking waiter, what is the consumption experience of our guests? So, I use clumsy words to describe and reproduce the scene at that time. If you have a lot of spare money in your pocket and are used to friendly service in normal hotels, and want to experience being taught by a waiter (it is said that he is a new intern, everyone listen. This excuse is familiar, right? Without the need for management personnel to mediate, I can come up with this overused rhetoric for him) to teach guests how to be a person, then welcome to this hotel to experience it! Everyone can feel who is the real customer? It is nothing for us to spend a little money. Looking at the waiter's face, communicating carefully, humbly making reasonable demands, exercising our temper and cultivation, and re-understanding our social status, this is a rare experience when traveling and staying in a hotel. Other hotels cannot give such treatment, only this one has it. 5. Let's not just talk about the situation of the waiter. We should think from his perspective and consider the reasons why he did this from Yu Wenxin's perspective. First of all, the luggage room is empty, and its basic function is to store items. Yu Wenxin refused to store them, and even after his superiors told him to, he still refused with a firm attitude, so he must have the necessary motives. Using the luggage room will not harm his personal interests, but not giving it to guests will inevitably offend them, not to mention ignoring the orders of the leaders. He took such a risk and neglected his duties, which shows that the luggage room is very important to him. We do not speculate on others with malice, but we do not rule out the possibility that Yu Wenxin took advantage of his position to use this luggage room to store his or his friends' personal belongings in order to make a profit. Otherwise, an excellent employee like him who is so smart (stealing guests' belongings) and bold (rejecting guests' reasonable demands, repeatedly offending guests, and not hesitating to engage in verbal conflicts) would not make such a low-level mistake. 6. Yu Wenxin's behavior alone damaged the overall image of the hotel, negated the efforts made by other employees to improve the quality of service, damaged the good impression and precious trust left by most of the hotel employees on the guests, and turned honor into disgrace. This matter can be small or bigger. It is easy to spread and ferment on major platforms using network traffic. This will inevitably further damage the commercial reputation of the hotel and Century Golden Resources brand, indirectly lose passenger flow and economic benefits, and reduce competitiveness in the industry. From these aspects, then, this employee is really a rare talent. In today's environment, the hotel industry is generally doing well and competition is fierce. Everyone is competing for guests. All major hotels use various methods such as material and spiritual satisfaction to win the favor and trust of guests. Once trust is gone, it is difficult to have it again. There are countless hotels in the world, and more and more are opening, but the number of guests (or people who need to stay in hotels) is limited. Tolerating and covering up such behavior is not worth the loss.

It was my first time booking this hotel. The experience was very good. They called me the day before check-in to confirm my needs. They were very considerate. When I entered the door, a waiter helped me with my luggage. They were very enthusiastic. The front desk service was also in place. When I ran out of shower gel at night, I called the switchboard and the waiter delivered it quickly. The Three Lanes and Seven Alleys were full of ancient charm, and the love tree was very photogenic! The forest park has a great view and fresh air. Overall, it was a perfect vacation!

The room is very clean, the toiletries are complete, the fragrance smells good, the bathroom is separated into dry and wet areas, the breakfast is very rich, all of which are on my taste buds, the service attitude is particularly good, and the price is not expensive. It is the first choice for staying! [Celebrate][Celebrate]

A very good 👍🏻 old five-star hotel, the room is clean and tidy and also very large, located in the city center, very close to the train station, a 10-minute drive, and there is a park next to it. After checking in, the service is also very 👍🏻. I stayed on the non-smoking floor. As soon as I got out of the elevator, I met the hotel's housekeeper Guo, who greeted me very warmly and politely guided me into the room with professional service level, and introduced the use and function of the items in the room... Next time I come to Fuzhou, I will continue to choose this hotel.

The location of this hotel is very good, right in the city center, very convenient. The hotel service is very good, the buffet is also very delicious and rich, there is also a gym, the stay is very comfortable, next time I come back, I will book this hotel again! [Strong]

The environment is good. There is a hot spring park next to it, which is equivalent to a natural oxygen bar. The staff at the guest service center have a nice voice and asked us about our needs in advance. They also provided children's slippers for us when we brought our children. The service is very good! It deserves praise!

The room is clean, spacious and bright. It is very comfortable and very satisfactory. Parking is also very convenient. It is next to the park and the surrounding environment is also good. The breakfast is very rich and varied. The overall feeling is very good

The hotel rooms are clean and tidy, and the waiters are very polite. The two drinks in the lobby are very good, especially the jasmine tea, which is very Fuzhou-style. I am also very grateful to the manager for his explanation, the service is great!

The hotel switchboard has a nice and polite voice. The geographical environment is good, the scenery outside the window is also very good, and you can soak in the hot springs after playing outside! It is very refreshing! Super cost-effective! 👍🏻