Guest User
December 14, 2024
This is the first time I gave a negative review, and I struggled with it for a long time. My order was for 2 nights. On the first night I checked in, there was no wifi in the room and I couldn't see the TV. I called the front desk and the waiter came to the room twice and checked it twice. After struggling until 12:30 in the morning, it was still not repaired. I promised to work the next day. Let the mobile company take a look. I understand. The next day I went out early in the morning and returned to the hotel at 9:30 in the evening. There was still no WiFi in the room and I still couldn't watch the TV. I contacted the front desk again. This time a girl came. After struggling for more than half an hour, I still couldn't watch the TV. She said that the front desk just couldn't watch the TV. She was alone, and someone wanted to check in later, but she couldn't fix it, and the maintenance staff couldn't come because they were off work. I was really a little angry at the time, and asked her to ask the person in charge to solve it. What I didn't expect was that the waitress slapped herself. More than ten or twenty times, she asked me to forgive her. I was very scared at the time and resorted to self-abuse to morally kidnap her. This way of handling customer complaints was very speechless! It's normal to have minor problems with equipment and facilities, but it's not right if a problem goes unsolved for a long time. The waiter's masochistic behavior made me feel insecure, which I can't accept.
After I checked out and left the hotel, the hotel still threatened me with the employees' interests. After thinking about it again, I made a review and told the truth. The bathroom in the room is full of bugs and the hygiene needs to be improved!
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