Redmoun
February 3, 2022
Disappointed by the hotel, ok with the hot springs
We spent a night there to enjoy the hot springs. It wasn't very clear in the beginning that the Huiya hotsprings were actually within the hotel's building. The only way to reach the facility is by taxi because even if there are buses (only one line 331) they come once in a while. It was difficult to get back to the city, we had to walk to the little town and wait bus and also keep calling a didi which eventually came...
The service at the reception wasn't as good as should be. They couldn't even find the reservation I made, just because it was a foreigner name. No English at all, which I can understand but even communicating in chinese wasn't that smooth.
The room was average, honestly we were expecting much better quality, the TV was old and small, no movies, nothing. There was mildew in on the wall.
We were expecting to go to the gym as the facility said was available on the description but no open gym, we couldn't even find it, the reception guys didn't even know where it was located.
We thought we could have free or discounted access to the hot springs (considered the price of one night!!) but just a slightly lower price.
The hotsprings were ok, honestly we were expecting a bit of variety of baths like with aromas or oils.. But no, just water and 2 different temperatures. Differences were in size and temperature. One bath was bigger with a stone bed to relax.
No free snacks or drinks (except water but no cups in every water dispenser), even if the service book in the room said there were available.
Every thing was to pay. No other meal included besides breakfast. We tried to have dinner, the menu was only in chinese and no many options available. So we had to go to the town to find food.
Breakfast was the best part, very rich and complete. The only really good thing we found there.
Overall relaxing days and night, but for thw price we paid we could have had a better service experience.
Also for the hotsprings, I visited better and cheaper ones elsewhere.
I wouldn't recommend it, I would stay to another nearby facility and come only for the hotsprings