Zhengpolaolongfeitiangou
May 7, 2024
I have stayed at Atour many times, and this time was the worst experience.
There are two reasons: 1) The hygiene is not up to standard. The first detail is the hair of the previous guest. On the first day of check-in, I found brown-yellow hair on the anti-slip mat in the bathroom. This was obviously left by the previous guest, but because it was too late, I didn't use the anti-slip mat. After washing, I called the front desk to explain. They apologized immediately and had a good attitude. They said they would record and arrange for processing. However, the hair was still there for the next two days, which means it had never been cleaned. I never used the anti-slip mat. They apologized actively, but they didn't change it, fooling the guests. 2) The hygiene is not up to standard. The second detail is the dried water stains on the bedside table. I wiped it off with wet wipes myself. I also explained this to the front desk on the first night. Later, I found that there were some light yellow spots on the washstand. Anyway, I can still wipe these by myself, but I can't stand the hair. 3) The details of the closed window were not explained. There is a window, but there is an artificial landscape outside the window. The first impression of check-in is not good. It is recommended to explain this in a prominent place on the room details page in the future.
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