Narada Resort & Spa，Shoukai, Fuzhou.

Very bad experience, too many complaints to know where to start. First of all, they kept calling me before I arrived at the store. I remember it was 2 or 3. Anyway, they kept asking me to add WeChat, and they thought it was natural for guests to add it, just like going to a barber shop or a beauty salon. They had no idea what personal privacy was. (Later I found out that not adding WeChat meant that I couldn't find anyone at all) Then they told me a week in advance that the water pipes in the booked room were broken or something. I wanted to say, can't they fix it so long in advance? Do they want me to cancel the order or something? Then they said that I would upgrade on the first night, but I would move back to the booked room the next day. I was so angry that I laughed. Okay, I agreed to it because of the good attitude, but it was not the case when I arrived at the store. The front desk said they didn't know about the room change, so it can be seen that the internal management is very chaotic. Arriving at the hotel was even more bizarre. Because the plane was delayed, it was already past 11 o'clock when we arrived at the hotel. However, as a five-star hotel, there were still several staff members at the front desk. One of them helped with the check-in procedures, which was ok, but a man with many acne on his face took a card machine and said: You have to pay in advance, but it costs more than 700 a night. I was confused at the time. Didn't I book in advance? And you think I can't afford it, right? And the front desk didn't tell me where the breakfast was. I didn't enjoy it once after staying for 3 nights. Anyway, no one cared, let alone any luggage service, because the reservation was for the hot spring courtyard, which was not together with the hotel. The front desk asked you to go there by yourself, and refused to lead the way, let alone help you with your luggage. Moreover, there were no two parking spaces at the hot spring courtyard. The front desk clearly said that if there was no space, you could park on the roadside. So if you were fined, would the hotel help pay the fine? The staff were also awesome. When they met on the road, let alone say hello, they simply pretended not to see you. What's more exaggerated is that the hotel staff has battery cars for movement, so it's not that they don't have battery cars, but that guests are not qualified to do it. Battery cars are for staff. She also parked her car randomly, blocking the exit of the parking lot. If she hadn't been asked to move her car, she would have ignored the guests. The room said it had a hot spring, but it didn't have one in the morning. All that was released was cold water, probably because the water wasn't boiled. The floor drain in the bathroom was blocked, and dirt would come up even if it wasn't drained. The magazines in the room were moldy, and the welcome fruit was rotten. The most ridiculous thing was that when I arrived at the hotel, I didn't know if I didn't swipe the pre-authorization or something, and when I sent the laundry, they said the deposit was not enough, and they had to come to collect the payment even in the middle of the night, otherwise the clothes couldn't be returned. So if that's the case, why didn't you swipe the pre-authorization? And the waiter collected the payment through his personal WeChat, and didn't bring the equipment to the door. Are you worried that the guests won't recognize it after leaving the hotel? This hotel should not be professionally managed, and there is no service at all. By the way, the hotel has no Wi-Fi, and the room phone is also broken. I should call it through the Ctrip link, but no one answered it every time. In short, it was a very bad experience. I don't know if the five-star hotel logo on the front desk is fake. I really need to report it to the National Star Rating Committee. I guess after the property is sold, no one will live there anymore, and there will definitely be no repeat customers.

The hotel experience I stayed in this time was really great! The surrounding environment is very good. As soon as I entered the door, the decoration of the lobby was simple and grand, and the check-in speed was also very fast. The room was clean and tidy, with complete facilities, soft and comfortable bedding, and a good night's sleep. The hotel has a rich variety of breakfasts, both Chinese and Western, to meet different tastes. Miss Linda's service is meticulous, and I will come again next time!

Facilities: The hotel has a free starry sky swimming pool and gym, which is quite good. The room is well-equipped and I slept very comfortably! The room was clean and dusty. I give the environment a score of over five, and the green plants at the door are very good. Service: This is what I am most satisfied with! Whether it is the front desk or the room lady, the hotel staff will take the initiative to greet us. Miss Linda has good service and a good attitude! Overall, it was a very satisfactory stay.

The hotel room is clean and tidy, with complete facilities and comfortable beds. The staff is very enthusiastic, and Miss Linda is professional and friendly. She responded to any problems during the stay in a timely manner! The hotel is also in a very good location, with a subway station at the door. The surrounding environment is great and quiet. I will definitely choose this hotel next time I travel!