Guest User
December 11, 2023
Facilities: The facilities are also good. It is a hotel that keeps up with the times. This is the first time I have experienced such a comprehensive electric toilet. This hotel is the first hotel in the past few days that has sandals, and the quality of the cotton sandals is also very good. However, because it is off-season or a special room, tea is not provided (explained by the "brother" at the front desk).
Hygiene: This is also good, very clean.
Environment: The moment I opened the door in the morning, the air and sunshine were so pleasantly surprised. It was like being in an outdoor paradise. The outdoor public area was also very unique. There was a large terrace on the second floor, facing a large banyan tree. Although it would affect the feng shui a little, the moment the sunlight shone through the leaves was really amazing.
Service: This is very unsatisfactory. It feels like a tiger's head but a snake's tail. Except for the room lady who was very amiable, the "brother" at the front desk did not give people a sense of experience. He did not sit at the front desk when checking in at night in the off-season. He was informed by phone before checking in, and he came out as soon as he called. The reason is understandable. The next day, because it was off-season, I went to Guling for a trip. I also said hello to the front desk in advance and called to inform him if I didn't come back in time. As a result, I met the "younger man" who "didn't sit at the table" last night when I changed shifts. Although it was a long time after the check-out time, it was off-season and I had said hello. It was already past four o'clock and I didn't pay attention to the time. As a result, the first call from the front desk was to inform the front desk that the luggage had been cleared. Although I checked that no important items were lost, I felt that I was not respected at the minimum. There was no result and many excuses. And because it was off-season, the lights in the corridor of the public area were turned off shortly after I checked in late at night. It was indeed gloomy after turning off the lights, and many night scenes were not captured. I hope the hotel management will adjust the off-season management mode and personnel quality training. If there is fate, please see ** for detailed comments later.
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