Hotel Bergruh

After having visited 3 hotels on the romantic route classified 4 stars and a 3 star in Augsburg where we had very good services we were surprised when entering the room: small, old-fashioned, entrance door with key leaving something to be desired as to safety (visible screws). The television remote control did not work as did the trunk. The shower is a cabin with a rim, in short, very far from the services expected for a 4-star hotel. Well, nothing practical either. The only good point is the view.... the rendering of the room in real life does not really correspond to the photos sold.

Magnificent night spent in this small hotel in Bavaria. A warm welcome, a magnificent room with a view... just crazy... the evening catering is not exceptional but the service is top notch and brought the dishes to our room so that baby can sleep. Great breakfast with always this view. We will return!

We stayed at the Bergruh Hotel for a week. We had a great stay, our every wish was anticipated. Staff in every area is attentive and focused on the well-being of their guests, whether it's the housekeeper, reception, restaurant or wellness area. The food is simply unbeatable, whether breakfast or dinner. See photos. If we could give 10 stars, we would do so; we have now been to this family-run hotel for the third time. The negative review before us is in no way understandable to us. There are no dogs in the restaurant area where the salad buffet, soup and antipasti are. They have a separate area in the next room. Where they can eat, not the dogs but their owners. This is the back room, which is also very well equipped. The hotel has been renovated several times in recent years. We had a great room with a perfect view of the Weissensee. See photo The next one, all the staff speak perfect German and not Italian. Like the years before, we had a great stay, but unfortunately the week was over very quickly. We will be back next year. In our opinion, you won't find anything like what you get in this hotel anywhere else. Keep up the good work.

The hotel looks pretty from the outside and you have a great view, but it is very old inside. No comparison with, for example, very good hotels such as the Hotel Sommer am Forggensee or the Rübezahl or Ludwig-Hotel. The furnishings are worn, the rooms are old. It smells musty. Only the dining room and the bar are modern. Here, however, it is so deadly quiet and stiff and the radio is set so low that a conversation without the other guests being able to hear everything was only possible in a whisper. The mattress in the single room was completely worn out. The ventilation in the single room didn't work, but the ventilation in the bathroom in the double room ran for ages. The decorations in the hotel are all homemade. A matter of taste. The room furnishings are not of high quality. Some of the moldings in the room were off, the doors had grease marks from the previous tenants' hands, the TV controls were dirty and the battery was almost empty. The heating only worked on a low flame. Due to Corona, the rooms were only cleaned sparingly every other day. The cleaning water was not emptied and several rooms' floors were cleaned with a bucket. The staff in the restaurant were not well trained and they spoke Italian loudly and laughed in our presence. When it rained, we were approached in front of the hotel entrance by the staff (who, by the way, often stood in front of the hotel entrance for a long time and smoked there) and told us not to make such faces, it was just raining. We have never seen such bottomless impudence in any hotel. When we wanted to check out, people were smoking in front of the door again. Afterwards, we had a short chat inside, even though we were standing right next to the staff at the reception. We were only served after the "chat" was over. We are still stunned by such impertinent treatment of the paying guest. The breakfast buffet was very small and well laid out for the price. There was hardly any choice. Corona-compliant is also different. The cheese, for example, was partly in a container that each guest had to open and close. Another part was open on a plate in front of it. The juice bottles were also touched by every guest. The cappuccino was only lukewarm every day and consisted of 75% whipped cream. The rolls were hard and had been reheated the day before. It was noticeable that there were a lot of dogs in the hotel and we, although we didn't have a dog, were put in the wing of the hotel with all the dogs. It stank and there was always a dog barking somewhere. Certainly not great for allergy sufferers. It was disgusting that the dogs were taken through the middle of the buffet into the dining room. One dog jumped onto the buffet with its front legs and got its nose on the bread. The staff and the owners just laughed. We found this simply disgusting and inappropriate for a star hotel, as the part of the restaurant that was reserved for dog owners was

We returned to the Bergruh on the way back from Lake Garda. The hotel has not changed since July 2012. Cleanliness, good breakfast, a bit expensive for the rooms. We will not return as hotel is uphill and not easy as it gets older.

We expect more from a four-star hotel! The breakfast was very simple. The eggs and sausages were in a warming container and therefore not fresh. And if you come to breakfast later, they are only lukewarm. There were no fresh fruit juices either, everything was just bottled. Anyone expecting salmon or something similar was also disappointed. The four-course meal in the evening was also mediocre. Always the same salads, two soups that were sometimes too salty. The main course was mainly pork. Even days later, starters were still served that had already been offered and had now been used up. The same was true of the dessert from New Year's Eve, which was served again four evenings later. The wellness area was also very simple. The swimming pool was quite large, but with 30 rooms there were only 6 loungers, which were of course always occupied. Small saunas that were either not turned on or set too cold. The infrared cabin was not activated at all. The relaxation area with waterbeds was cold, as were the waterbeds. When I pointed it out, I was told that I should have reported it earlier. I think it is up to the hotel owner or staff to check and sort out these things and not wait for a guest to complain! Perhaps they could also check where the 4 stars come from and correct this, then the price/performance issue would be clear again!