Residencial Funchal

Property is in a great location and clean. However the major problem is reception is only manned a few hours a day so the chances are you will have to call a Portuguese number upon arrival to give you an access code to get into the property. This was very stressful as my phone could not dial an international number so I had to borrow a phone.

Great CHEAP accommodation in the old town area, far from other tourists.

It was horrible. They claim to have a 24/7 reception but when we arrived in the night, there was no one there. It took 17 minutes of calling numbers before the owner picked up the phone. It took another 20 minutes before he called us back to give us a code to enter the building (which hadn’t been send before at *******). The rooms were old, stain on the bed. But we were glad that we had a place to stay for the night.

Advised as “2 x double beds and a single. Rainwater shower head. 24 hour reception.” This is not what I received. Dated room, with 3 x single beds. No air conditioner. I arrived at 10am with bags and was ringing the door bell for over 20minutes. Luckily another resident exited the building and I was able to access the building. I climbed the stairs to reception on the 2nd floor, and everything was locked up. Finally a cleaning lady arrived, and she called the owners, who wouldn’t arrive instead until much later in the day. She did allow me to leave my bags in the office. The cleaning lady gave me a pin To use at the door. When I arrived back at 2pm, I was checked in by 2 x unfriendly gentleman. There wasn’t any other room they could give me- even though it wasn’t what I had booked. I asked for a fan, which also was not provided. It was 35 degrees, the room was hot. After 4pm, there was no receptionist or any other staff onsite. No one to help with with questions you had. Don’t stay here. I have stayed in better hostels than this place. It’s overpriced and super old.

Where to begin... The description clearly states 24hr reception. There is no 24 hr reception. You need to call the number listed on the property entrance door to speak to an employee, who will then either attend the property. I had been to the unattended property days earlier, and after no luck, sent several messages advising of my early arrival. I was advised not to worry- someone would be there. No one was there. I was waiting outside for 30minutes- in the heat with my luggage. Luckily another guest exited the building and I was able to gain entry whereby the nice cleaning lady stored my bags. I think it's pretty disgusting that a paying guest needs to wait outside. I had booked a room with a double bed and 2x twin beds and a private bathroom with rainwater shower head. What I received was not as pictured. It was a dated room with 3 X single beds. And there was no rainwater shower head. There was no fan although it was requested at check in it was a 35° day- the room was warm! Normally there are tea/coffee making facilities - this is just a room with beds, a wardrobe with no doors. Nothing else. After 5pm- there are no staff on site. So I could not request a hair dryer. Or follow up on the fan. The building was uninviting, dark and old. It was overpriced. It was worse than any accommodation I had stayed this far- and I have stayed in afew hostels previously. Stay away

Perfect location. Proximity of groceries, bus stops, restaurants. A little noisy.