Madeira Regency Cliff - Adults Only

Was expecting great things from the hotel having been recommended it from a leading holiday firm Sadly the reality was really disappointing. The reception area is nice - the female receptionist who greeted me was functional rather than pleasant and certainly gave the impression that she didn’t want to be there The room was OK but certainly by no means superior - very limited choice on the TV, an extremely noisy air conditioning unit that didn’t work all the time making for an uncomfortable nights sleep and some of the plugs didn’t work. There was a fridge in the room but the water in it isn’t free and extortionately priced. The bed average. The phone in the room going off sporadically was even more frustating Breakfast was guess what to have as service staff were invisible - the buffet had seen better days and the coffee was grim with watered down orange juice. When you could find a server and ordered an omelette it was good - about the only thing about the hotel that was apart from the Sea View - shame about the badly appointed balcony We made the mistake of booking half board - big mistake - served buffet style and hideous. Forget about a drink with dinner - an distinctly average and over priced wine served by a staff member who didn’t seem that keen about her job Wish I could be more positive about my staff but having been to Madeira countless times this is by far the worst hotel I have stayed in on the island - as another reviewer said the Enotel Lido down the road is far nicer and a much better experience. Tried to express what we thought to the Manager - but surprise surprise they don’t speak to guests - says it all really !