Pestana Royal All Inclusive Ocean & Spa Resort

Friendly and helpful staff. Mild stains found on couch’s fabric. Hot/cold water unsteady.

Really nice stay with family. Good facilities, pools and outdoors. Food and drinks really good and a lot of variety. Staff excellent, really nice and available. The rooms starts showing need for modernisation.

This is an amazing hotel, the staff is excellent, the food is very delicious and copious. We had a Deluxe Superior room for 3 adults, it was a big room, the beds were comfortable, the view was fantastic (3th floor) One of the best holiday experience! :)

After two room changes we ended up in a perfect room overlooking the sea. The room was tired but cleaned daily. The food was not only superb and varied but there were some surprises for example, king prawns, tuna, monkfish and in actual fact so much fish which we love. Yes, there is also meat, so exceptional choices every meal. The waiting staff were so good, bringing wine to the table for refills and clearing plates away very quickly. Special mention here to our lovely waitress Florentina who looked after us so well. There was entertainment every night a special mention again to the karaoke night with Celso. There is crazy golf, table tennis and giant chess along with a gym and of course the pools. A free hotel bus goes into Funchal twice a day. There is also a hotel lift down to the beach. We would certainly recommend this hotel.

The hotel and staff were first rate, we had a wonderful holiday. A shout out to Florintina and Ricardo from the restaurant - efficient and friendly. This was our first time in Madeira so of course we participated in all the touristy things which was great fun. Be sure to make your way via the hotel outside lift to the promenade and through the amazing tunnels. there are brilliant sea pools (charged) which were amazing You can walk along the prom to the centre of Funchal which was good on our only dull day. The hotel was like a tropical oasis with a wonderful outdoor area for sitting surrounded by amazing mature plants. There is also a lovely library and coffee machine with an assortment of books to borrow which was great! We swam each morning in one of the two good size outdoor pools - once you get in its really quite warm and really invigorating. The pools are is well kept and the views of the hills are gorgeous to see while you are swimming. We used the indoor pool also. There were plenty of sunbeds for anyone that required one. The food was delicious with a great variety. It was possible to be on holiday and eat well and healthily with the delicious food on offer mmm We also booked for the Maderian restaurant which was wonderful and for the Italian restaurant (not so good). There is a courtesy bus to Funchal twice a day, also buses are cheap and frequent from the top of the road The room we had was beautiful with amazing sea views, all in all this was a wonderful holiday - we are planning to return in February, a first for us. Thank you

Due to the closure of my originally booked hotel, my travel agent rebooked me at this property. Unfortunately, it seems there was a miscommunication between my travel agent and the hotel, as none of the requests I made during the booking process were fulfilled (apparently, the room was not properly reserved by EasyJet Holidays). Regarding the hotel itself: while the public areas are clean and well-maintained, and the staff are exceptionally polite and accommodating, I found the room I stayed in to be outdated and in need of refurbish. This raises questions about how the property maintains its 5-star rating if rooms of this standard are being offered. On a more positive note, the restaurant is beautifully presented, the food is decent quality, and the live music (piano or guitar) during breakfast from 8:30 to 9:30 AM is a standout feature that truly enhances the experience. Additionally, the adults-only swimming pool and the indoor pool are great amenities, and the lift to access the promenade is a convenient touch. While I appreciated the hospitality and certain aspects of the hotel, I would only consider returning if the rooms are updated to a higher standard. In their current state, I would unfortunately not choose to stay again.