Les Suites at the Cliff Bay - PortoBay

After researching literally all the 5-star options in the Funchal area, and consulting with my travel agent, who had just done site visits to two other top-tier places I was considering, I settled on Les Suites at The Cliff Bay for its seaside location, its spacious and modern suites, and the excellent reviews here and elsewhere. It ended up being the perfect choice. I booked our six-night stay directly on The Cliff Bay website and chose the “Holiday Package” rate that included airport transfers, breakfast, and three dinners at Avista. We were picked up at Funchal airport by a charming driver in a sleek Mercedes sedan and checked in at the intimate and inviting Les Suites lobby. It was a pleasant surprise to discover that we had been upgraded to a Sea View Garden Suite. First impressions were terrific: the suite was incredibly spacious, with the most storage space we’ve ever had at any hotel (huge double closets with lots of hanging space and drawers). We were welcomed with a chilled bottle of champagne and a platter of fruit. The décor was contemporary, with some stylish mid-century modern touches. The bathroom was large, bright, pristine, and well-stocked with plush towels, bathrobes, slippers, and Bvlgari toiletries. The suite felt very residential—like an Auberge or Edition property—its ample living room housing a leather sofa, arm chair with ottoman, and writing desk. There were two large televisions and a Marshall Bluetooth speaker. Coffee cups and a variety of stemware and glassware were provided, and there was a generous minibar filled with pricey snacks and beverages. Coffee and tea were complimentary and replenished daily (as was the fruit platter). Outside was a generous terrace with more seating, and beyond that two lounge chairs with an umbrella on the lawn overlooking what must be one of the best views in all of Funchal. We spent a lot of time outside just drinking in that intoxicating view. After unpacking, we toured around Les Suites and The Cliff Bay next door. We were impressed by how quiet Les Suites was: even though the hotel was at full capacity, there was plenty of space around the infinity pool, and we rarely saw other guests in the hallways. I expected The Cliff Bay to be much more crowded and noisier, but it too had a surprisingly serene vibe. Yes, it was much more crowded, but people were just quietly enjoying the pools and the views. On our first night we had the first of three dinners at Avista, and it was so impressive. Since dinners were included, I wasn’t expecting much, to be honest, but this was Michelin worthy dining. Both the Asian and Mediterranean options were innovative, delicious, and artistically presented. The service was incredibly warm and polished, and the views…spectacular. We looked forward to our breakfasts at Avista every morning. The hostess had the restaurant running like a well-oiled machine. We enjoyed the generous buffet offerings and always ordered something else from the a la carte

Everything at this hotel is perfect from the minute you arrive until you leave. Staff very welcoming and helpful. Food excellent in the restaurants.

Everything at the hotel from the spacious room, the location, and particularly the food and the service was excellent. One of the best hotels we've ever stayed at.

A wonderful stay. The suite was amazing and food in Avista outstanding. Service and friendliness of staff is exceptional.

Another trip to this wonderful hotel will be back soon. Staff excellent and facilities at Les Suites wonderful, peaceful and private luxury break. David and Pauline

My wife and I have been long term supporters of the Portobay Group having been to their hotels in Madeira over the last twenty six years. We think they are a really professional outfit, particularly when measured against competing hotel groups on the island. We’ve just got back from two weeks at Les Suites and our enthusiasm for the group and what they provide is undiminished. The laudatory comments posted by other reviewers on this site are well deserved and need no repeating by me, except in one regard. As I am sure all guests will agree, it’s very nice to have good quality fittings and fixtures, delicious food, fine linens and bedding, surroundings of all descriptions, but the real difference between hotels of similar star ratings is in the standard of service provided by the individual members of staff. In this respect Les Suites is on a different plane. They excel in all areas. We’ll be going back. Soon. However, there is a problem with Les Suites; once you’ve been here, you, like us, will be spoiled for anywhere else. You have been warned!

Les Suites is a very special place to recharge and relax. The suites are very comfortable with high quality furniture. The pool area is just wonderful, peaceful with a gorgeous infinity pool and jacuzzi. The staff are so genuinely brilliant at their jobs and it's great to see the same faces on our second visit which was even better than the first. Portobay Hotels have got this spot on and it would be hard to beat. We will be returning in a few months and can't wait !

What can we say about Les Suites at Cliff Bay, lets start with what a truly amazing experience from start to finish. We were greeted on our arrival in such a kind, friendly and professional manner, every member of staff we encountered for the whole of our stay were so customer focussed, friendly and always willing to go out of their way to make our stay truly amazing. The suites are so comfortable, large and clean, we had our own private garden which was truly lovely, the most breathtaking views from all around the hotel, the infinity pool and sun loungers were so relaxing and comfortable, the view from the pool again was beautiful. The food at the Avista restaurant was exceptional. We rarely spend so much time at a hotel when on holiday, however we spent a lot of time there, as it was so tranquil, relaxing, clean and welcoming. We also had a couples massage at the Spa which was truly amazing. In addition we had dinner at Il Gallo d'Oro, which was an experience not to be missed. All in all we would highly recommend the Cliff Bay Hotel, in particular Les Suites and we thank all the staff who made our honeymoon truly exceptional and a big thank you for the Birthday Cake.. a lovely touch and delicious. Thank you Cliff Bay.

A beautiful hotel with perfect location. Fantastic restaurants and amazing staff. The Gallo d’Oro restaurant is worth a journey by itself. Very nice pool area and direct sea access. There is also a very nice Spa.