Reids Palace, A Belmond Hotel, Madeira

From our arrival to our departure a week later we experienced exemplary service,delicious food,wonderful views and weather, and an enjoyable concert in the dining room. We look forward to returning again soon.

We would thoroughly recommend Reid's Palace with exceptional service. The staff can't do enough for you and make your stay feel very personal. There is plenty of choice for Breakfast and the fresh fruit and breads are delicious along with a cooked breakfast of your choice. The Poolside is nicely kept and staff are on hand to cater for your every need. We tried both the Cipriani and William Restaurants, the food was delicious and views from both over the Sea is wonderful. It was unfortunate that a storm was coming in (well rain) when we had Afternoon Tea so it was served in the Cocktail Bar instead of the Terrace. We felt that having lots of visitors walk through the Cocktail Bar from the Cruise ship disruptive. Our Room had everything you could need. It is a 35mins walk into Funchal or you can take the courtesy transfer from the hotel to Town. Especially nice at the end of your visit as it's quite a hill to walk back up. I can recommend the Garden Tour at the Hotel every Wednesday or Friday and the Tropical Gardens you take the cable car to. We had a lovely holiday at Reid's.

We have just come back from 7 night mother/daughter birthday trip to Reid’s. After reading a few of the reviews, I might suggest those mentioning it needs “updating” do not get it at all and would be best placed not returning. The service, the amenities, the food, the SERVICE (yep, I’ll say it again) are exceptional. Let me start with our room. It was the entry level room type and yet was amazingly large and comfortable - the Dyson hairdryer, amazing clothes steamer, bath products and mini bar (with complimentary soft drinks) were just amazing. We had room service on several evenings and that was amazing as well. The gardens on the cliff are famous for a reason, the swimming pontoon was like something from an Agatha Christie novel! People wanting something like a Four Seasons experience should look elsewhere if they don’t understand the rich history, ceremony and pride that Reid’s evokes. I also took exception to fellow guests who commented that it was a “rabbit warren”. Hardly! Level 5 has all the amenities such as the billiards room, boutique, and card room and this connects the old building with the new. It really doesn’t take long to find your way! Because hospitality is an ever-evolving beast, there were just three minor points to mention that would have made our stay perfect. The first is that I would have loved to have successfully ordered half a lemon for my smoked salmon in the morning. I tried a few times, and although lemons made it to my tea, limes were produced for squeezing. I didn’t want to make it a big deal so gave up after day two but that was a bit odd. Not a big deal obviously. The other two things are more minorly that it would have been nice to have light on the balcony in the evenings.. I think there are restrictions regarding changing the building facade so maybe some battery operated hurricane lamps would be a nice idea? My main disappointment was that for the amazing standard of hotel the TV in our room was not a smart TV and didn’t therefore have Chromecast.. it would have been really lovely to have watched some of my own content before bed as I had downloaded episodes especially to watch together. I guessed this wasn’t in high demand with other guests though and is only a minor point. All in all we had an amazing time and Reid’s is the first hotel in a long time I’d be open to revisiting (usually I like to keep exploring!) thanks for a very special week!

Fabulous hotel, with superb service and amenities. Staff are friendly and amazing, managing to strike the right balance between friendliness and attentiveness, making for a very relaxing stay. It is expensive, but if looking for a touch of luxury for a special occasion, it is worth the expense. Would stay again if only for the exceptional breakfast.

Incredible fairytale wedding with absolutely immaculate service and experience for us and our guests

Cannot fault any aspect of the 5 days we spent at Reid’s. Staff, food and facilities are all perfect. Very highly recommended.

Beautiful hotel, steeped in history, the staff are excellent. It has two beautiful pools over looking Funchal. Very well presented, some of the rooms could do with updating. The hotel is comfortably with lots of areas to relax. They provide a shuttle service to Funchal. Wonderful place to stay with beautiful gardens and views. We would recommend “ The place to stay”.