TAO YI JINGYUAN HOTEL

🤢A super disgusting face towel, placed on a tooth cup with a person's toothpaste residue inside. Did you forget to change the face towel after wiping something dirty? The lighting was very dim, many light bulbs were flickering, and some lights could not be turned on. If you drive it inside the school, you can't get cars or takeaway food in. You have to walk a long way out on your own.

The hotel is located in the university campus. It is quiet and safe. Parking is very convenient. It is recommended for self-driving tours. However, the breakfast has too many half-finished products and needs to be improved. Jingdezhen is not big and it is convenient to drive everywhere. I will come again next time!

Everything was normal when checking in. After arriving in the room, the bedding in the first room was obviously not up to standard and messy to the naked eye. It was obvious that the pillows were placed casually and the quilt was laid out casually. When I opened the shower door, there was water on the floor. It is very obvious that after the room staff cleaned the room, they put the room up for sale without any health inspection at all. After contacting the staff at the front desk, they moved to the second room, and the same problem happened again. What makes people even more speechless is that the room door cannot be closed. The accompanying male front desk manager tried to close the door several times but could not close it. As a newly opened hotel, such a facility issue related to guest safety can occur. I asked the front desk staff at the time and the reply was that there were no rooms to change, so I could only contact the engineer for maintenance. The engineer arrived at the scene and looked at it and said it was necessary. Some time later, it was discovered that the baffle on the door was about to fall off. If other guests tried to close the door without knowing it, it would most likely cause the top baffle to fall off, posing a huge safety risk. . It is foreseeable that if shedding does occur, it will be directly on the top of the person's head. Adults will not tell, but what if it is a child? There was no way to change to the first room after that. At about nine o'clock in the evening, due to my physical condition in the past two days, the doctor told me to drink more water, so after drinking two bottles of water in the room, I called the front desk from the guest room phone to ask for trouble to send two more bottles of water to the room, but the front desk staff Isn't it enough to say that water cannot be delivered and also that there are two bottles of water in the room? I was told that two bottles of water have been consumed. Can't I give you two more bottles? The front desk staff said very harshly that there would be a charge for re-delivery. Is this your service attitude? During the two hours from when I checked into the hotel at 7pm to 9pm, I saw the dereliction of work in many departments of this hotel. First: the hygiene of the guest room department, industry standards. After cleaning, the guest room hygiene needs to be checked by the foreman or The supervisor must conduct an inspection of the sanitation and facilities before the house can be released for sale. Why is this requirement required? It is to discover some facility problems that may not have been discovered through layer-by-layer inspection while meeting the sanitation standards. This is obvious and has not been done. Second: Maintenance issues of the engineering department, which is also combined with the guest room department. The door cannot be closed, and the top baffle of the door is loose, two issues related to the personal safety of the guests. No one has discovered and repaired them, which shows how big the problem is. . Third: Front desk service attitude. The first male staff member who checked in had a very good service attitude, and the front desk manager who accompanied me in changing rooms also had a very good service attitude. This is why I never thought of giving a bad review after experiencing so many problems, because of the attitude of the male front desk manager. The work attitude was very responsive, but I didn't expect that the third night shift staff member's service attitude and way of speaking were eye-opening. Although a room worth more than 200 yuan is not expensive, two bottles of mineral water are not affordable. I often stay in hotels on business trips. I have stayed in so many high-star hotels and B&Bs in the countryside. This time I have been traveling from the 9th to today. Changing one hotel a day, this is the first time I have seen such a service attitude. The front desk staff cannot be flexible, even if they say it euphemistically, they are good. The front office is the face of a hotel, and there is no well-trained hotel even with face. It is best not to open. This is also the reason why I wrote this negative review today. I am so eloquent that this is my first bad review in so many years of using Ctrip (I regret that I didn’t take a few photos at the time). Of course, I still bought two bottles of water. I can’t make myself thirsty to death, right? I originally planned to book two nights closer to the North Station, but now I'm leaving tomorrow. Goodbye, I'll thank you for this hotel! Now at 11:40, I have fallen asleep. The front desk called me and asked me to cancel the room for two nights and go to the front desk to pay for tonight's room (I called Ctrip at about 9 p.m. to ask for I only stayed one night on the same day after canceling one night. Ctrip said that it would communicate with the hotel and refund me one night's room fee if the hotel agreed. Then it refunded me one night's room fee. This can be regarded as the hotel's agreement that I will pay with Ctrip today. The night room fee will be refunded the same way for the other night) Now it's almost 12 o'clock and they call me again and ask me to call Ctrip again to cancel tonight's stay and pay the room fee again, call Ctrip to complain, Ctrip The reply was that it is difficult to handle the hotel's accounts, so I asked you, are you okay? Didn't Ctrip send you a modification order? Hasn’t the front desk system been trained? It's not yet twelve o'clock and the system hasn't been reviewed overnight. Won't it be changed? Have you ever trained your employees? Is it your specialty to call guests at almost midnight and ask them to cancel the room and pay for the room on the same day? If you can't fix the price or change the account, the customers will have to get up from their sleep in the middle of the night to help you, right? What else is there to do at the front desk? If you can't even handle the most basic working system, what else can you do? Have you ever been trained in front desk etiquette service? ! ! The front desk staff saw guests standing in front of them. No one stood up to say hello wherever they were sitting. There is no problem with seated service, but seated service does not require you to stick your butt to the chair! Have you systematically trained employees? Extremely loose! Extremely speechless! ! ! !