Tianshan Wujiang Hot Spring City Hotel

The whole family took leave and planned to spend Children's Day in advance with the children. As a result, the child was injured in the hotel and we had to go to the hospital for treatment. The trip to Tianchi was also cancelled. We were in a terrible mood! ! ! ! Details about the hotel: 1⃣After the child was injured, the front desk called a so-called hotel manager, who did not care about the situation of my child’s fall. I suggested that he go to see how bad the ground was where the child fell, but he refused to go. He just said very casually: "It doesn’t matter, our hotel has insurance!" The guests’ feelings are not important at all, they just put the responsibility on the insurance! They let us go to the hospital ourselves and find lawyers to solve the problems ourselves. They don’t care about anything. In a word, they have insurance anyway. It doesn't look like a hotel that relies on customer satisfaction to survive, but rather a black shop with a strong backing that is used to bullying people! Sure enough, when I asked in my circle of friends, a friend said that his company was holding a team-building event here, and a colleague was injured, and they had been arguing about it for a long time, but the hotel did not care. It seems to be a consistent style! 2⃣The hotel's bathrobes were wrinkled and dirty. I don't know how long it has been since they were replaced. The carpet is dirty and old, and there is no way to take care of it. Why lay it down? Is it specifically used to hide dirt and filth? 3⃣The indoor hot spring pool is closed and half of the outdoor pool has no water. Why is it still open? When people come here, they can't experience the complete service at all. Why wasn't it clearly written when selling? This is totally false advertising! Moreover, the hot spring pool is very dirty. In addition to various bacteria, there are also dead insects. Aren’t hot springs supposed to be running water? How could it be so dirty? Could it be bath water that has been stored for a long time?

The room my son booked for me was very beautiful. The water temperature was just right and the staff also sent us a fruit plate. The red wine was very satisfying. There was a parent-child water fort in the indoor hall and many activities for children to play. My grandson had a lot of fun. The car pick-up and drop-off during the stay was very convenient. The tickets to Shangtianchi were also discounted.

It's very close to the Tianchi ticket office. The hotel is very big. It's a little far from the hot spring, but it's acceptable. The environment is really good. I didn't expect there is such a good hotel at the door of Tianchi. It's my first time staying here. The service was also very enthusiastic. The only regret is that I didn't know to check in to the hotel first, and then get half-price tickets to Tianchi with the receipt. We went to the hot spring first and then checked into the hotel, haha, and spent more than 100 yuan.

The hotel is not far from Tianchi Lake, the environment is beautiful, and the photos are especially nice. But I am embarrassed to post them. The room is neat and clean. Parking is convenient, and the hot spring is comfortable. There is a surfing pool, a slide for children to play, and a lazy river. The service attitude is warm and thoughtful. Soaking in a hot spring in the hot summer makes you feel great! I don't know why the fountain at the gate is not turned on. I hope that the hotel will attract more guests when it is hot. I will come to play again when I have time

The room is quite big, the facilities are a bit old, the staff of the jelly bath in the hot spring has some problems, the two children just swiped their cards to go in, someone else came to look after the children, and swiped the card again, they couldn't keep an eye on the adults, you should keep an eye on the children you swiped the card for, then when it comes to refunds, you have to find the computer and the receipt, it took almost half an hour, this is not a big deal, what is puzzling is that they directly said it was a problem with the children, the children went out, so they swiped the card a second time, okay, then you go ask the children, then you dare not ask, and my child is not even tall enough to buy a ticket, we carried her into the bucket when we went in, how did she get out, I haven't said it yet, the male staff member disappeared after swiping the card, sitting at the workstation and watching the children who paid, and he didn't need to open his mouth to push the responsibility onto the customer, just say I'll refund you now, it's so simple, you can't keep an eye on it with your eyes, and you still talk nonsense with your mouth, and you are all right