Bessho Sasa

service upon and during stay were great! however the staff were really indifferent after we checked out :( i am almost 7 months pregnant with a big belly and was standing in the cold with my luggages waiting for my husband but no one offered help. the staff just walked past me.. the cleanliness can be improved, we found a used plaster in our room at our private open air bath. and the showering area drainage is clogged, when we showered our feet became oily from the clogged drain. but i must say we loved the amenities and activities provided by the hotel which included the taiko drum and piano performances in the night, as well as the free yukata rental. loved the view from hotel even more! private open air bath in the room was great and temperature of the water can be adjusted by the hotel personnel as well, just give the reception a call. the mt fuji view from the open air bath on in our room was not fantastic as it was on the left side, but it was good enough. just a small view of the whole mountain. my husband went to the public open air onsen on the 10th floor (segregated timings for men and women respectively) and he said the view of the mt fuji was very very nice, five times better than in the room, and the mountain looked bigger and nearer. the in room dining for dinner was 8 course meal and very filling. loved the black wagyu fillet steak (small piece, can’t choose doneness, it was well cooked). it was delicious! the breakfast buffet at garden terrace had good view of the gardens too. had a wide variety of food from japanese to western. very sumptuous. check in early after 2.30pm to enjoy the amenities and services! you get to enjoy complimentary tea at at the tea house but it closes at 6pm. club lounge free snacks and drinks will end at 6pm too.

Served in-room dinner was excellent. A lot of stuff to do within the hotel including outdoor hotspring, tea house, foot bath, shopping, club lounge, drum show, etc. Room was great with private bath. Overall staff were helpful and warm except for those at the check in counter

Our stay at Bessho Sasa was nothing short of amazing. The Japanese garden was really nice and serene, and we had a good time at the wine lounge as well. The room itself is great, bed is super comfortable, room is really clean. On top of that, the private onsen in the room was the best of it all, with a magnificent view of Mt Fuji as the backdrop. Dinner service was perfect, the staff went out and beyond, and even offered to help our kids sharpen their color pencils for coloring. Hope to return again next time!