Residence Inn Grand Junction

Our stay here started out rather badly as we arrived at the front desk around 6 pm, and it was deserted. We waited quite a long time, looking around the area, but no sign of any staff. We tried calling the hotel phone number - the phone at the desk rang and rang, no one came or answered, and eventually it just hung up, and did not even go to voicemail. Finally someone turned up (we think they were on their smoke break), and we checked in. Despite paying over $240 per night for the room, we were also slugged $10 per day for parking. I don't mind paying for parking at an inner city hotel, where parking is at a premium and expensive, but it is offensive to have to pay for parking at regional hotels with large open-air parking lots with plenty of space. It has become just a hidden way of increasing the room rate - hotels are nearly as bad as airlines with hidden charges these days. The whole hotel has a rather run-down and worn look about it - chipped paint, and stained and dirty carpets. There is also only one elevator for a fairly large hotel, meaning often a long wait for it. Our room also did not look all that clean, and the disposal in the kitchen sink was seized up and blocked, such that the dirty water from the dishwasher nearly overflowed the sink. To cap it all off, the room carpet must have been infested by fleas or mites, as the next day, my ankles and feet were covered with insect bites. It is bad enough that hotels let people keep pets in the rooms, but the least they could do is to ensure the rooms are not infested by vermin. Time was when one could rely on Marriott hotels to have a consistently high standard of cleanliness, courtesy, and value for money. We were very disappointed in this one, and suggest you look elsewhere to stay in Grand Junction!

Friendly, helpful staff; large suites nice for our big family; facility needed to be improved, lots of maintenance issues including a non-working swimming pool.

they tried to charge for car parking---room furnace not working right--cold or hot --needs some cleaning and paint

The room needs maintenance- doors sticking, toilet running. Very good value for the money, nice place.

The place is clean and in excellent condition. Very helpful and friendly staff!

I was in town for a few days and enjoyed the stay. The staff was very helpful and friendly. The rooms were average sized and clean. The breakfast was good with a decent variety of items. The staff was quick to keep everything fresh. The front desk staff was very helpful in advising on things to see & do in the area. I would stay here again if back in town.

We felt so welcome when we arrived. We had coffee in the lobby and the male that checked us in was so nice. Also breakfast was great. The lobby area is a nice place to just sit and read. Our room was also very nice. We enjoyed our stay. We had come here for my daughters birthday and she enjoyed her stay as well. Thanks.

I had a room booked in Montrose and went to the hotel and checked in but the area was so sketchy that I decided to drive an hour away to stay at this hotel. I got the LAST room. Thank goodness and the lady at the front desk was so nice. Thank you Residence Inn - I can always count on your locations!!!!

Our room was comfortable in all ways and breakfast was very tasty and fulfilled our expectations. What really enhanced our stay however was the service that Liz at the front desk provided for us. We stayed two nights and she helped us find two nice places for dinner as well as helping us fine tune the way we would go about visiting prominent local attractions. In addition, she helped us solidify our plans for when we left the hotel and were heading to our next destination. Liz truly did an exceptional job helping us during our stay.