Embassy Suites by Hilton Dallas Frisco Hotel & Convention Center

Parking cost was not in the booking description. It is $18/night to park on property. BUT that is in a secured parking garage... I dont mind, just would've been nice to know on ******* when booking. The staff has been very friendly, pool is nice and clean. Room is very clean and comfortable.

We stayed overnight for one night for a recent dance competition/convention hosted at the convention center attached to the hotel. I’ve lived in the area since high school and the hotel looks exactly the same. To give some perspective I graduated high school almost 20 years ago. When I tried checking in at the specified time of my email (11:00am), I was told I couldn’t check in until 2:00, which was inconvenient because I had to lug around extra bags at the very crowded convention until I could check in. After a long day at the convention my daughter and I went upstairs to go to bed only to find the side of the carpet on the bed was completely soaked. As in there’s a leak somewhere soaked. I tried calling to let the front desk know, but the phone was broken, so I had to walk down to talk to them which was fine because I requested to move rooms anyway. The staff was friendly and promptly moved me to a different room. So at 10:00pm my daughter and I got our bags and switched rooms (we had been there since 8:30am, so we were tired). Everyone on staff I interacted with was friendly, but the hotel needs a face lift and is in need of some repairs (tv not operating in room, an elevator was out of order, phone not working, etc.) Especially in an area like Frisco that is a majority of new development and a lot of upper middle class residents, I’m surprised they haven’t renovated to stay competitive with other hotels and on par with clientele’s expectations.

So - So on cleanliness We have stayed at this hotel before, seems to have a lot of youth events, probably because of attached Center. Not well cleaned because of the high traffic flow of youth and families. We saw food on the carpet for two days -- even after housekeeping carts were positioned at rooms in between the spills. Body wash dispenser in the shower was empty on our first day !!! Really ... Front Desk service is excellent.

Stayed for the acm award every one was amazing really helpful tony drove us to the event he went through so much for me because im handicapped and to drop and pick us up at the blue handicapped area was such a amazing man. Thank you tony for fighting for me he never gave up. The people atthe star told us to be dropped off there, but the police was giving us a hard time. And it was only for handicapped... that was the only disappointment. But yall have a amazing man in tony... so thank him again for me.

Our door jammed it took the guy and hour to fix it, I had no caffeine coffee all they had was decaf. The orange juice was watered down, we were told if we leave our room we would not be able to get back in it because the door was broken. The manager was rude when I explained the door situation and and acted like it happened all the time. The bathroom was dirty.