Hampton by Hilton Hotels in Fresno

Really very very, very dissatisfied with a stay Hotel service is very good, the front desk is also very enthusiastic, but the hotel's hardware is really desperate. The hotel is very poorly soundproof. The three-story fountain in the lobby facing the lobby is very noisy all night, and you can hear the sound of the toilet next door in the evening. The air-conditioning noise of the hotel is also very loud. The sound of the bang is completely unable to sleep. It is almost impossible to sleep after being awakened by the train outside at 4 am.

Clean and big room. Helpful staff. Front desk was so super efficient and coordinated. Amazing lobby restaurant with great tapas, live band, good selection of drinks, and very friendly staff. Great vibe. I was trying to book Piccadilly inn airport in Fresno but ended up booking this. Was asking if there’s any airport shuttle and found out I booked wrong hotel 😂. It wasn’t that far with Uber to airport and downtown Had a big shopping mall next to the hotel so very convenient. Also a great Italian restaurant close by. Provide to go breakfast and very good coffee. Has a coffee machine in room. Overall great experience.

My husband and I paid for a night at University Square Hotel, but we left before sundown (something we’ve never done before) because we didn’t feel safe for ourselves, or safe to leave our car in their parking lot. The property itself is an older hotel, built in the 80’s and in need of renovation. That is fine, as we expected not the best condition given the low price. The rooms are large, and it seems like it was probably a perfectly nice place years ago. The biggest problem is the very sketchy tenants who seem (judging from a conversation b/w a tenant and the housekeeping staff) to be living there. We should have worried when we had to sign a waiver stating that no “drugs, including *********, illegal activities, domestic violence or pets” would be allowed. Never seen that before. Also, they required a $100 “room security deposit” in addition to the hotel rental fee. The hallways and elevator smelled strongly of ****. The floors etc were very dirty and the place was generally beaten up. Inside the door of our building was a large hand written sign warning that any residents who propped the self locking door open would be required to leave, along with their guests. Every time we went thru the door we noticed that the corner of the rug was pushed up into the door frame, which prevented the door from closing all the way (and locking). I am sorry if this sounds snobby, but the only other guests we saw looked like they had recently been living on the street. The car next to ours in the parking lot was in such bad shape - it really looked like it should be in a junk yard. We saw a couple of people circling the building on skateboards and checking the door (the one that isn’t supposed to be propped open). Not sure what was up with that but it didn’t give us a good feeling. The air conditioning does not work well, and our room never got below 78 degrees. We asked at the desk about the A/C and they guy said it was because the thermostat was controlled by motion sensor. Not sure what happens when you go to sleep. Does the A/C just turn off? The photos on their website must be a number of years old. If we had known what it was really like we never would have made a reservation. We ended up deciding to just move and pay for a different hotel rather than risk our car in the parking lot and ourselves in the room - didn’t think we would be able to sleep anyway.

The location of the hotel is very close to the airport, you can walk, you will be through the airport parking lot! Hotel facilities are very old, there is no service at all, enough for overnight stay at the airport!

This was my first time to stay at a Hometown Studios and I was happy with the stay. The room was fairly basic, but matched the online description. WiFi service was good and everything in the room was working. My only complaint would be that the room lighting could be improved. An overhead fluorescent fixture provided good lighting in overall, but the dim bedside wall mounted light fixture was dim, great mood lighting, but impossible to read in bed.

This was the worst hotel I've ever been to with the worst treatment iv ever received from a comstomer service establishment. I wrote a review directly with BestWestern (who knows if they removed it themselves i dont see it) I understand not all BestWesterns are created equal, but this Fresno CA, Blackstone and Shields hotel has me absolutely disgusted and outraged. I'm still upset about my stay and how the situation is being handled. From no refund what so-ever to telling me if I took down the negative feedback review they would refund half of my money.. I would rather someone read my experience and rethink staying here if they can help it. Racial profiling, the night staff in the office threatened me with calls to the police, the first description of me was some ”black chick with mangy mutts” [I of which was a German Shepard service dog with her service dog leash on btw] as i was trying to walk back to my room. I was followed and threated with phone calls to the poice and being kicked out and charged extra, all because of (1) a mistake made by the previous check in associate and (2) they didn't want to hear or believe me when I told them I had a room there and showed them my room key but hostile already the demanded to know what room and my name. Which appartly is policy but they way they came at me didn't make me want to as I worried about my safety at this point.I didnt remember my room number exactly just the location by sight. I didn't have the sleeve with the room number on it was in the room with my family. They followed me making threats after i told them i was going to my room. They made it seem like they wernt going to let me walk away. No crime commited no noise complaints all they saw was me walking back with my dogs in pajamas. Yelling at me Demanding answers from me of which i was at this point unwilling to give. They just rolled up on me without introducing themselves without telling me why they came after me. All they saw was again, ”some black chick” walking onto the property, as I had 5mins earlier walked off just getting my dogs more time out. They didn't even believe thier own security gaurd when he defended me and threatened to fire him on the spot if he kept helping me. The security gaurd was very nice and recorded what he saw which he was going to send to me but this guy harassing me (John i was told by morning staff)turned his aggression on him telling he couldn't send it to me. To top it off The pool water looked discolored There were mosquitoes in the room I was bitten. Broken appliances from lamps to the TV switch doing nothing more than turning the TV on and volume no changing the Chanel. After a horrendous run in with the night checkin staff I wouldn't be surprised to learn that I was placed in a room that just wasn't as good due to my race after what i experienced in my one night there. As other reviews said thier room was a ”clean room and nice” my room was nothing like the pictures they advertised. If you have anim

Yes, coffee and fruit are always available at the front desk, the front desk service is very good, the rooms are all very good, good, clean and comfortable, in short, cost-effective, in the US emperor for a month, the price of this hotel is really good