Hilton Garden Inn Freeport Downtown

Small hotel is clean and located at downtown Freeport

Place is clean and modern. Location is perfect for shopping. Front office staff were kind and helpful. Will definitely stay here again

I have previously stayed here and it was absolutely amazing. This time however, after I checked in which they completely accommodated me with an early and much appreciated check in I went to my room and entered the bathroom and found that it had obviously had work done at some point earlier with drywall yet had not been completed cleaned as there was drywall dust all over the counter on the door handles mirror and shelves towel rack and in the corners of the floor. I went to the front desk and to be honest I never usually say anything but I figured staying in this really nice high end hotel it would be ok. So I mentioned to the young woman running the check in about the situation and she had offered either to have housekeeping come and clean it to exchange rooms. I left it to her to decide and she said housekeeping would be there to clean and I mentioned I would leave for a bit to allow that to happen. I ran back to my room to get my car keys and a housekeeping employee showed up with a bottle of spray and a wash cloth. I shower and explained the situation and what and where the dust was on and she said no problem. I left and came back to a clean mirror and mirror shelving and that seemed to be all that was cleaned. I decided to just wipe everything down myself and not go back to the front desk and it was a hassle at that point. Everything else was great except for that. Disappointed is the least I can say about it. Surprised as well. I hope this helps all parties forward.

It was quiet, clean and relaxing just what we were looking for. My wife and I had a great time can’t wait to go again.

Stayed two nights for a work trip. Comfortable rooms and friendly staff. Bathroom could've been a wee bit cleaner. Saw a little bit of residue in the sink.

A great hotel located in the heart of downtown Freeport with easy access to all of the stores and restaurants

Overall good location and great service. Bed was a little on the firm side. Only real issue was I booked it because it had a hot tub but there wasn’t one. I would recommend updating the photos so no one else expects something that is not there

Probably the grossest hotel room I've stayed at. Pills left on the floor, weird ketchup gunk on the wall, bathroom door was missing a hinge and rust was splattered. The bathroom vanity light was burnt out, the curtains are fixed in place and don't physically close. I don't think the positive reviews for this place are legitimate.