St. Martins Therme & Lodge

Firstly, I want to acknowledge the exceptional service and atmosphere provided by the Spa resort. The attention to detail and the dedication of the staff truly made our stay memorable. However, there were several aspects of our visit that did not meet our expectations. To begin, we had booked a massage therapy session as part of our relaxing getaway at the esteemed establishment. Unfortunately, upon our arrival, we were informed that the massage appointment was not available due to unforeseen circumstances. This was disappointing as it was a significant component of our visit. Furthermore, despite numerous attempts to reach out to the resort and the Head office via email, we have not received any communication from the company. This lack of response has been quite frustrating, as we were hoping for a resolution to our concerns. Additionally, on our final night, we encountered an unpleasant group of individuals during our dinner. They made inappropriate comments and made my wife feel uncomfortable. We decided to leave the veranda bar and take precautions to ensure our safety, as we suspected we might be followed. It was disheartening to witness that at least one member of staff was providing them with alcohol, despite their disruptive behaviour. Overall, while the facilities and food at St. Martins Spa Resort were fantastic, these incidents have marred our experience. We believe it is crucial to address these concerns promptly and find a satisfactory resolution. As guests, we hope that they can provide us with an explanation for the unfulfilled massage booking and the lack of communication from the company. Additionally, we have requested a proposed solution to rectify these unfortunate situations and restore our faith in the exceptional service that St. Martins Spa Resort is known for. We have asked that the Spa keep us informed of any progress made and provide a proposed solution within a reasonable timeframe. Open communication and a fair resolution are essential to ensure the satisfaction of all parties involved. We hope that our faith with the St Martins resort will be restored. I shall write an update if/when a response is received from the Spa or its parent company.

From the very beggining, the experience was amazing. The Spa is located in the middle of a natural park, and from the moment you stop your car and put a step outside, it transports you to an "Out of Africa" mood, making you feel like an explorer. The check-in was really fast but careful; they explained us the different services we could enjoy that were already included (breakfast, dinner, access to the Spa,...). Our room was simply perfect, from the most important things (King bed with high quality matrass, totally silent, super clean, super spacious) to the little details that makes the difference (poop-bags and feeding-bowls for our two puppies, personalize welcome letter with instructions for our days there, mini-bar filled with soft drinks, local wine and sekt as a courtesy, spa-set) and last but not least the experience that only a room located there can give you: the astonishing sun set at the natural lake, that my fiancee and I enjoyed (with our two puppies) in the terrace, with a glass of sekt. Just perfect. The dinner at the spa is a combination of buffet and menu/a la carte, with a well sorted wine cart and gluten free/lactose free options. The breakfast is, in my opinion, the best one I´ve ever enjoyed across Europe, where you can also learn about local products and producers - it lets you feel the strong connection this spa has with the local people and their products. The thermal zone has everything you may need to relax and put your creative mind at work, and the hotel's surroundings are filled with nature and natural walking tracks (and lots of birds and rabbits!). The check out was also fast, they offered us a late checkout since the room was not booked, so we could still enjoy the therme and room until late afternoon, and we even received a local culinary gift when we left the hotel - they really go the extra mile! We will certainly come back, and next time we will try the safari tour to learn more about the natural park.