Leeu House

“Our stay at Leeu House this week was absolutely perfect. Every staff member went above and beyond to make us feel welcome, but a special mention goes to Honest, Sabrina, and Reuben for their exceptional service. Mauris was incredibly hospitable, ensuring we were well taken care of throughout our stay and assisting with any arrangements we needed. Their warmth and attention to detail truly made our experience unforgettable. Highly recommend Leeu House for an outstanding stay!”

Wonderful place. Location is perfect for exploring Franschoek and the rooms and facilities were beautful, but most of all the staff were fantastic. Incredibly attentitive and friendly and seemed to genuinely care about our stay. Marius made us feel particularly welcome!

What a fantastic hotel, perfect location in Franschhoek and all the staff were amazing. It’s part of the Leeu’s Estate and has brilliant artwork, it really is a great place to stay. All the staff were fantastic but Honest, Marius, Sabrina and Bradley deserve a special mention - above and beyond service with such a cheery outlook, they are such a credit to the hotel.

Safe to say Leeu House is one if not the most beautiful places we have ever stayed. From the minute you walk in the door, the staff are so attentive and will go above and beyond to make your stay unforgettable. The breakfast was delicious and the service was great. The room was beautiful and a great size. Special mention to Honest who looked after us so well during our stay and made sure we were never without a glass of wine :) We will back back!

Exceptional luxury hotel made possible by a superb team. A special call out for Marius who must be the best Porter in SA - the way he anticipated our needs in a lovely understated manner was real class. From the crisp white linen to the sliced fruit salads at breakfast, everything was precision. Well done to you all.

Food Poisoning and Poor Service at Overpriced Leeu House Our stay at Leeu House was marred by a serious incident of food poisoning from the hotel's food. Given the first time I ate that day was at the hotel, I know their food caused the food poisoning. After I projectile vomited (I tried getting to the toilet but could not in time) my husband asked for assistance with soiled bedding. The staff informed us no cleaning would be available until the next day which surprised us. Management's dismissive handling of this health and safety issue was equally concerning. The Leeu House Suite, while spacious, had significant shortcomings. The bed was uncomfortably soft, clearly two mattresses pushed together, and the bathroom showed poor maintenance with visibly dirty shower grout. The suite's layout was impractical, lacking basic amenities like proper reading lights so my husband could read while I slept. For people into tea and coffee, the beverage service disappointed, with subpar coffee and tea. At a lower price point, these issues might be more forgivable. However, for the premium rates charged, the combination of food safety issues, poor crisis management, and general service deficiencies makes Leeu House impossible to recommend. Pros: - Spacious suite - Good location Cons: - Food poisoning from hotel food - Unacceptable response to cleaning resulting us sleeping with throw up sheets - Poor crisis management - Uncomfortable bed - Subpar maintenance - Low-quality amenities - Dismissive management attitude