Chapter House Boutique Hotel by the Living Journey Collection

Chapter House boasts a wide variety of delicious breakfast options and a delightful, cozy room atmosphere. Its prime location offers easy access to the town's vibrant scene. The staff provides exceptional, welcoming service.

Had a two night stay at Chapter House Botique. This hotel is in a great location in the middle of Franschhoek. The hotel itself is lovely but with a few flaws. The blow dryer in the room did not fit in the outlet. This was resolved as we called management and they provided an adapter. There is no towel rack in the bathroom for a hand towel, and the towel holders for the bath towels are extremely high. The hot and cold water symbols in the shower are labeled incorrectly. The wastebasket in the bathroom is very light so when you go to step on it to open the lid, it flips over. The USB ports are hard to get to as they are close to the baseboard behind the nightstands. There was construction at the hotel and the workers were on a ladder just outside of our bathroom window which posed a privacy issue. On our second day, we lost our heat. After approximately three hours we were moved to a sister hotel. Management did a great job getting us moved and even personally drove us to the sister hotel, provided a complimentary bottle of wine . We get up the next morning only to find out that the sister hotel does not provide breakfast and we would need to walk 10 minutes back to the Chapter house for breakfast. This was a bit of an issue because our luggage was being picked up to be transported to our future hotel while we were scheduled to go on a day tour. This meant we not only had to unexpectedly walk back to the Chapter house for breakfast but then we had to race back to the sister hotel because we had changed our luggage pickup and our tour pick up to the sister hotel. We felt that was an important piece of information that should’ve been communicated to allow us to plan additional time to travel for breakfast and back. Upon arriving for breakfast there was no power at the Chapter House. Fortunately the staff was able to provide a quick coffee and a light continental breakfast. We realize unexpected events occur and sometimes things don’t go as planned but communication is a key factor in reducing unnecessary stressful situations.

Wonderful boutique hotel located in the best wine town. We really loved this hotel and the saff made us feel really welcome. I didnt get the Young mans name who seemed to organising things but he was super. An traditional main house with a modern annex complex which is where our rooms were located. A super location with easy access to the town, restaurants and wine tram. Lovely breakfast and amaxing staff. Highly recommended!