Residence Inn Somerset

Must Avoid for Business Travellers: 1. Rude staff, and they claim Marriott Elite status is not applicable to their hotel. I just requested for couple of bottles of water which is complimentary every where with Platinum Elite, but not this hotel. 2. The breakfast is rudimentary at best. No fresh fruit….etc. Old run down property, no bar or restaurant etc….not ideal for business travelllers.

The staff was super friendly and personable, but the hotel was gross. Very dirty room;stains and torn carpet, blood on bathroom door, stains on walls and ceilings, furniture with holes/stains, fridge with missing parts, dirty dishes in dishwasher, broken hair dryer, called front desk immediately and sent person up who wiped off the door with a wet napkin. It was blood!!!Dirty napkins, garbage bag on floor, candy smashed into the carpet. The housekeeping supervisor was appalled at the condition. Blamed it on the maids not understanding English. Breakfast was never ready on time nor was the coffee so we couldn’t reap the benefits of having a free breakfast in the morning. Kids were running around the hotel banging on doors, tossing trash into the elevators, and nothing was done to stop them. We called and complained because it sounded like they were bowling above us the entire time. They should have called security or the police. Multiple people in our group called to complain. We couldn’t sleep. And to top it off, a fire alarm went off and we had to evacuate Monday morning. To pay 1,300 for three nights was a joke. Marriott should be embarrassed by this property.

This is a very well run hotel. Everything is always 100%. The Staff is knowledgeable,friendly and always willing to help. I would highly recommend this Residence Inn to friends and colleagues. It’s always my first choice when I am traveling in this area.

Our family of 4 stayed for 6 nights while visiting nearby relatives. Convenient location for us. We loved the extra space and 2 bathrooms with our 12 and 15 year olds. Room was clean, but we could see it’s age and it could use an upgrade. Free breakfast was just fine for us, there were different hot selections every day plus cereal, yogurt, bagels, milk, etc. We did use the full kitchen for snacks and to reheat leftovers. Staff was friendly.