Hyatt House Nashville/Franklin Cool Springs

Thanks Hyatt for the nightmare. We booked this hotel Feb 10, for our March 26 stay. A two queen Suite for our family of 6. I reached out to Hyatt the day of our scheduled arrival and let them know we would be a late arrival and the employee told me she would make a note in our booking and we were all set. After 8 hours driving me arrived at midnight. Once I walked in to check in, a very rude man employee, who was staring at his phone and I had tk clear my throat to get his attention. I said I am here to check in and he looked at me like I was crazy. Then asked my name. There was a pink stick note in his computer with my name and late arrival on it. HYATT overbooked and sold our room. With ZERO contact or communication to me. He thenisnformed me they moved me to the StayBridgd Hotel next door. Excuse me? He never once apologized or gave me any explanation why I wasn’t contacted or why this happened. We had booked a nonrefjndable rate and was told to go to the StayBridge. Upon arriving at the staybridge Hyatt booked our family of 6 into a one bedroom king room!!!!!

Absolutely loved this property! Would definitely stay again! Ms. James, not Jones, was absolutely phenomenal at late check in! Great staff!! Breakfast may have been the best I’ve ever had at a restaurant!

Lobby Music (live and playing on speakers) was much too loud… we could not talk to each other without shouting. Parking lot was very small- not enough parking. And our room stunk of pine sol. Other than those things, the place was very clean and felt new. Just wish it were more relaxing.

Excellent hotel for quick business trip to Franklin.Very clean. Rooms were comfortable. Staff was friendly. Fitness center was modern and sanitary. Breakfast was nice. Had a newspaper, which was a plus. Short drive to Franklin. Close to I-65. Will stay there again.

I loved everything about this place! Check in was a breeze as well as checking out. Love, love, love it!!!

The staff was absolutely fabulous. The rooms were spotless. The bar was great. The live entertainment was fabulous, and the pool was enjoyed by all the kiddos.

I always stay at the Hyatt House when traveling for work. I've never had a bad moment at this location but it wasn't as clean as normally. I had to deep clean the bathroom myself and the elevators floors were sticky.

Easy and quick check-in, clean spacious room, great amenities, delicious free breakfast options and located in a great location for anything you need. Convenient to the Williamson County AG Expo center. We've now stayed here twice for wrestling tournaments.

Beautiful town; convenient to shopping, gas, everything. Extremely clean and very helpful staff!