Embassy Suites by Hilton Nashville South Cool Springs

very good

The lobby and staff at this hotel were great. Unfortunately our room was disgusting. The first thing we noticed was the musty smell, almost smelled like cat urine. There were huge stains on the couch that made us not want to sit on it. Tons of stains on the walls that could easily be wiped down by cleaning staff. The bathroom was the worst part, there was visible mold around the tub and the shower itself was horrible. If you have any kind of minor mobility issues, get an accessible room because the tub was curved, not flat on the bottom. I don’t think I would stay at this hotel again.

The hotel is in a great location. The staff was friendly and the room was clean and spacious including the additional room. The room as a whole was a little outdated and needed some updates.

Don’t stay here Staff was not helpful and rude at times. Facilities needs a lot of updates, bathroom was leaking and shower had no pressure. Tried to provide feedback but staff was unresponsive to it. Will never stay again.

The staff is friendly but the entire hotel needs a full remodel. The hall carpet is no longer stretched out and the lumps make it a trip hazard, especially for little ones. The first room we were sent to had recently been visited by their maintenance staff and the A/C unit cover was off the wall and it was visibly dirty from them coming in and out of the room. We were given a new room, but the condition wasn’t much better. Everything is old and falling apart. The shower had mold.

Nice room, clean, large open lobby. Great happy hour with free snacks and drinks and a great welcoming staff. On the not so good, room wasnt ready for check in when we arrived at 5:00pm, constant water dripping in bathroom sink, and hotel restaurant has an updated menu that eliminated half of what was already a short menu.