Melia Frankfurt City Reviews

Response from Property: Dear Guest,Thank you for providing us with your candid feedback.We're sorry to hear that your room experience did not meet the peaceful retreat we aim to provide. Our hotel prides itself on soundproofed bedrooms to ensure privacy and comfort for our guests. It's concerning to hear that this was not the case for you, and we will look into the matter to ensure our standards are upheld.Thank you once again.Herzliche Grüße | Warmest regards | Saludos Ihr Melia Frankfurt City Team

Response from Property: Dear Ethan,Thank you for this kind review.We're delighted to hear that you enjoyed the modern comforts and the stunning city views our hotel offers. It's wonderful that our 15th-floor bar left a lasting impression on you, providing not only a relaxing atmosphere but also an opportunity to savor our bespoke gastronomic experiences. Our dedicated team strives to infuse every aspect of your stay with our warm service culture, ensuring a memorable room experience for every guest.We would be very happy to have the occasion to welcome you back in the future. Best wishes,Herzliche Grüße | Warmest regards | Saludos Ihr Melia Frankfurt City Team

Response from Property: Dear Guest,Thank you for taking the time to share your review with us.We are delighted to hear that you enjoyed your stay and appreciated the location of our hotel in the heart of the vibrant Senckenberg district. Our guests often tell us how much they appreciate our central location, which offers easy access to Messe Frankfurt and is within walking distance to an array of exquisite dining options and cultural attractions.We would be happy to welcome you back in the future. Best wishes,Herzliche Grüße | Warmest regards | Saludos Ihr Melia Frankfurt City Team

Response from Property: Dear guest, thank you for choosing our hotel and leaving a valuable review. We are glad to hear that you are satisfied with the layout and size of the room. Providing you with spacious and comfortable space is a reflection of our service culture. You mentioned that the bathtub has a fast water flow, which is part of our efforts to provide guests with a high-quality room experience. In addition, you highly praised the design and decoration of the lobby, which our team is proud of, all of which are to create a unique aesthetic environment to enhance your stay experience. We look forward to your visit again and hope to continue to provide you with an unforgettable stay. I wish you a happy life! Herzliche Grüße | Warmest regards | Saludos Ihr Melia Frankfurt City Team

Response from Property: Dear guest, thank you for your review of our hotel. We are pleased to know that you are satisfied with the location and cleanliness of the room, which is an important part of our service culture and room experience. At the same time, our team is very honored that you appreciate our rich breakfast options. We are committed to providing each guest with an excellent culinary experience, whether it is the self-service in Neu-Frankfurt restaurant or the top floor Oben Restaurant & Skybar. We look forward to your visit again and continue to provide you with an unforgettable experience. Wish you well! Herzliche Grüße | Warmest regards | Saludos Ihr Melia Frankfurt City Team

Response from Property: Dear guest, we thank you very much for choosing our hotel again and sharing your stay experience. Your appreciation for us is encouraging, especially the mention of our exclusive VIP service, The Level. We are delighted to hear your positive feedback on our Lounge management and service levels. We are always committed to providing our guests with an unparalleled service culture and room experience. Your satisfaction and expectations are the driving force for our progress. We look forward to welcoming you again in the near future and wish you a happy life! Herzliche Grüße | Warmest regards | Saludos Ihr Melia Frankfurt City Team

Response from Property: Dear customer, Thank you for your high evaluation of our hotel facilities, landscape and breakfast. We are glad that you can enjoy the hotel's excellent service culture and comfortable room experience. As for the breakfast you mentioned, we really pay attention to providing customers with a wonderful culinary experience, including a continental breakfast buffet to suit all dietary needs. Looking forward to welcoming you again in the near future. I wish you a happy life! Herzliche Grüße | Warmest regards | Saludos Ihr Melia Frankfurt City Team

Response from Property: Thank you for choosing our hotel and taking the time to write a review. We are delighted that you were satisfied with our spacious rooms, which indeed offer beautiful views of the city or Taunus. We are honored to hear your positive comments about our convenient location and the frequency of room service. We are pleased that our hotel's gym and sauna areas have been maintained to a high standard of cleanliness and functionality to provide you with a satisfactory experience. In addition, as for the rich breakfast you mentioned, our restaurant team will continue to work hard to provide guests with delicious and diverse breakfast options. Regarding the cost of parking, our underground car park does provide a great convenience to our guests and the cost is consistent with the level of service we provide. We look forward to your visit to our hotel again, thank you again for your positive review, and wish you a happy life! Herzliche Grüße | Warmest regards | Saludos Ihr Melia Frankfurt City Team

Response from Property: Dear guest, thank you for your review. We are very sorry to hear about the problems you encountered during the booking process. We are always committed to providing professional, efficient and caring services, but it is clear that there was a deviation in your experience this time. Please rest assured that this is a very rare situation. We will once again study the possible reasons for the problem in this booking and ensure that all guests are provided with accurate and timely booking information in the future. We sincerely look forward to your visit again and continue to experience our warm hospitality and excellent service. Best wishes! Herzliche Grüße | Warmest regards | Saludos Ihr Melia Frankfurt City Team

Response from Property: Dear guest, thank you for your review. We are glad that you have a positive impression of the hotel's modern and intelligent facilities and cost-effectiveness. Our team is always committed to providing excellent service culture and comfortable room experience to create an unforgettable stay experience for every guest. We look forward to your visit again and provide you with more wonderful experiences. Herzliche Grüße | Warmest regards | Saludos Ihr Melia Frankfurt City Team

Response from Property: Dear customer, thank you for your favorable review of our hotel! We are glad you enjoyed our room and the beautiful view. Our hotel's central location in the heart of the city ensures guests have spectacular views of the city skyline. At the same time, we attach great importance to the cleanliness and hygiene of our rooms to ensure your comfortable stay. Regarding the check-out queue problem you mentioned, we recommend that guests check out before the peak check-out period to avoid long waiting times. Thank you again for your valuable feedback, we look forward to your visit again! Herzliche Grüße | Warmest regards | Saludos Ihr Melia Frankfurt City Team

Response from Property: Dear guest, thank you for your review. We are glad to know that you are satisfied with the environment, hygiene and facilities of the hotel. Indeed, our location is close to office buildings and universities, and close to Goethe Street, which provides convenience for guests while ensuring a quiet living environment. However, we are sorry to hear that you encountered queues when checking in and out. Although our front desk team has been committed to providing efficient service, there may be waiting due to large customer flow during peak hours. We will continue to pay attention to and optimize the processing process in order to provide a smoother customer experience. We look forward to seeing you again and wish you a pleasant day. Herzliche Grüße | Warmest regards | Saludos Ihr Melia Frankfurt City Team

Response from Property: Dear Hassan, Thank you very much for your kind appreciation of our establishment. We are delighted to learn that you were satisfied with our service and that our team lived up to your expectations. Your recommendation is the greatest reward. It would be a pleasure to welcome you again. Yours sincerely, Herzliche Grüße | Warmest looks | Greetings Ihr Melia Frankfurt City Team

Response from Property: Dear guest, thank you for your review of our hotel. We are delighted to hear that you appreciated our hotel's new and modern facilities. Our team is always committed to providing guests with an unparalleled room experience, including panoramic views of the city or Mount Tanus. In addition, our hotel offers a rich culinary experience to delight your taste buds. We look forward to seeing you again and continuing to provide you with excellent service and experience. Herzliche Grüße | Warmest regards | Saludos Ihr Melia Frankfurt City Team