Hilton Garden Inn Frankfurt City Centre

Worst Hilton ever! This made me delete my Hornor APP and forget the points. The service was ****ty, the Asian lady in reception acted like I owe her 1 million, I checked in in the previous day on app and chose my room, but the room is still unavailable at 3pm (I’ve already waited for half an hour, the lady changed my room without even notifying me until I found out), no apology, no smile, just let you wait, the lady even forgot to give me room card, I used digital key to open and found no power, she asked me to pick up the card by myself because he has no time to send to me! The room is small, shabby, equal to motel in China, cheapest one. This hotel ruined my holiday. Why Frankfurt is in such a mess today? Because you welcomed too many non-sense, unpolished, rude and not educated people! You gave them the so-called mercy, they returned with chaos. Everything is ****ty, people are lying on the ground everywhere, rubbish all over the street, police wandering with gun...I dared not going out after arriving this ****ty hotel through the chaos surroundings. Finally, the hotel charged my small dog EUR50 per night, with this price, total 165(with parking 25), who would have chosen such a stupid hotel? So I canceled my booking on second day and deleted honor app immediately. Will never ever come to Frankfurt again. Horrible experience. The city is not the one as before

Room is clean and good breakfast