Guest User
July 5, 2024
I had the pleasure of being a "guest" in this so-called hotel. As I travel all over Germany on business and also have to do business in this area, I often stay in different hotels. I can therefore make comparisons very precisely and objectively. From arrival to departure, I never had the feeling that I was actually welcome as a guest. I rather had the feeling that I was disturbing someone. The service I was used to was not there. Instead, the employees were busy carrying out administrative tasks. The guest was just an extra. The price/performance ratio is not in line with each other. The rooms are rather simply furnished. Room service is not available every day (for "environmental reasons"). I had to leave early for business reasons. Here too, the hotel was completely inflexible and petty and subsequently charged me an astonishing cancellation fee. All of this has nothing to do with customer-oriented service. I will never set foot in this hotel again, let alone recommend it to others.
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