Hotels Near Ace & Tate in Frankfurt

This is a 100% honest review. And i will try to write as much to help other Customers who are looking for Hotels to book. I know how hard it is to read Reviews and all, but i hope this will help. This Hotel has the best service of all! From the Valet Parking, to the Receptionist (who speaks perfect English), to the Room! ROOM: First impression in entering the room, was.. WOW. IT SMELLS CLEAN AND GOOD! It is big enough for 2. They provided us 2 free Water Bottles, they have Shampoos, Body Soap, and Lotion. The Pillows are Comfortable, Bed is really Big (but don’t expect too much) it is just good enough to sleep. If you’re looking for EXTRA comfort for sleeping, this is not the one for you. They have Airconditioning (which is really important), and it works PERFECT! BREAKFAST BUFFET: They have wonderful WAITERS AND WAITRESSES! They will go extra mile for you like when you get your Coffee yourself, they will offer to do it for you. It gives a lot of choices when it comes to Food. Their FOOD is superb! I still can’t get over with the Waffles 😅 it is true that it’s a little bit Pricey, but if you’re a Breakfast Person, i would highly recommend you to get this one! 😊 Overall experience, it was excellent!

I preferred to stay in this hotel with my daughter due to its location (very close to the train station), but walking from the station to the hotel I realised that it was a bad idea. It does not matter if it is day or night you see addicted people smoking drugs, you see dealers all around and the smell of the streets are awful. My daughter was so frightened about the location. In addition to that the receptionists were impolite, insensitive and ignorant. I was in a hurry to rush to the airport due to the last minute strikes in Germany including Frankfurt transportation. After checking out around 1200 pm I forgot my backpack on the sofa in front of the front desk. I realised that when I reached to the airport. I quickly called the hotel to ask their help as my wallet and our passports were in it. I called 3- 4 times and talked to the receptionists to describe my backpack and get their confirmation. Both receptionists confirmed couple of times that my bag was not there. They claimed that they checked and it was not there. I also asked them to check the room in case I was mistaken, but they did not call me back to inform me about its whereabouts. After having almost a heart attack on the way back, I reached to the hotel and saw my bag there. This is totally unacceptable. Staff should not be that ignorant and insensitive. Just checking the sofa in front of them (probably 1-2 meters away from the desk) should not be that difficult. When I showed them my backpack, they just said in a very insensible way that they thought it belongs to someone else! It is a shame as the hotel itself is nice, clean and well equipped.

Good location, free apple available in lobby. Not much to complain, just don't like their self check in system, I prefer a staff to do check in for us.

There is a train station right across the street and there is the central one within 10 mins walking distance. The staff is very friendly and helpful we will defiantly stay at this hotel next time

The air conditioner is not working well, the room card often cannot be swiped to open the door, other things are ok! There is a bus stop at the entrance of the hotel, which can directly reach the city center and the train station, which is very convenient!

I am very happy to see that the hotel is just next to the Frankfurt Central Station, and their distance is just about twenty meters away. There was very friendly reception with smiles. I haven't tried their breakfast buffet. However, I took two dinners in their restaurant. Food is good especially I like the Tuna Pizza with wheat beer. They are reasonably priced. Bravo!

Very welcoming staff, large room with minimal amenities and sp****ly furnished. Nice, firm bed and choice of pillows. B/fast is a buffet type with plenty of good quality selections of all types of food, lovely teas in innovative tea mugs with sieve. Unfortunately, the very close motorway feeder roads are really noisy almost 24/7. This is not obvious from Google map and even when I arrived, it seemed all very quiet until I opened the window in my room. The passing cars' noise echos all around. Then to add to this, on Saturday night a nearby open air disco ran a massively noisy head banging music show. The repetitive thumping and crashing noises went on until almost 3 a.m.. Not what I call a hotel with sleep quality. The hot weather made sleeping with a closed window impossible.

My check in was smooth and the staff was very friendly, helpful and knowledgeable of the area. My room was spotless and the views from the windows were AMAZING! It was also very quiet and had a comfy bed and awesome shower. The “Brick” restaurant (across from the front desk) was superb and I had dinner all 3 nights of my stay. Sehr lecker! Vicky was so cheerful and I enjoyed our conversations. The breakfast was fantastic too!

Fantastic hotel in just about every respect, we will definitely consider it again as we were a bigger group of friends who wanted to enjoy Frankfurt - the hotel majorly helped us on that mission! One minor technical issue: checking in and out online / using the app was not a smooth experience. Hope that's resolved for next time as would genuinely make a difference. And, yes, the location: The character that one sees in the streets near the hotel are quite a sight and for those who generally don't follow the news, possibly pretty shocking. However, the level of threat is low. The area is heavily policed and the locals strike me as too busy with their own lives to want to bother tourists. To be fair, I am a grown man and was there with a group.

The overall stay in The Westin Grand was good as the location is very good which is just 2 minutes walk to the train station. And if you turn right & walk further up, it will lead you to the shopping areas like Galeria, H&M, Zara, My Zeil etc. As you continue to walk further up, you will be at the shopping belt with all the luxury brands & also Alte Oper with many dining options. So they are all within walking distance if you are not tired to walk. If not taking the train is just 1 stop to the Galeria & you can access through the supermaket of the mall at the basement. I was given the room at second level so there was not much view from my room. The service at the reception was good & polite & also the hospitality staff who helped us in the luggage after we arrived. He was from Utopia & he was very friendly & chatted with us for a short while after sending our luggage to our room. The restaurant staff were also very friendly & attentive. The breakfast buffet menu is the same every morning. If they can change every 2 days will be good so we will not get sick of eating the same food every morning as I stayed there for almost a week. But overall the quality & the food taste were good for me. The room is not very big but also not too small. There 3 setbacks which is the bathroom design, toilet amenities & the housekeeping. If not, I would have given the hotel a 100 thumbs-up. The shower area does not have a door to close & the floor level is the same as the basin area. So the water will flood the whole toilet floor if you are splashing & using the shower head. I had to use the ceiling mount shower as the water flow was not as great as the shower head to prevent ponding in the toilet floor. The design is a problem & the toilet is cramp if 2 persons are standing inside. You need to bring along your own toothbrush & toothpaste, cotton buds, shavers for men & shower cap for ladies as the room does not provide any basic toilet amenities except hand soap, body lotion, hair dryer, iron with ironing board, bathroom slippers, towels, & lavender aroma oil for sleeping. The housekeeping was not up to standard although they kept the room clean. They did not place back my toiletries in order & sometimes all over the basin area. They also accidentally threw away my disposable shaver. They also did not check the volume level in the shower gel whether it was finished & I needed to call them to request to top up. They also do not change the bathrobe even I placed it on the bathroom floor as I wanted to change to a new one after wearing for 2 days. One day, the housekeeper also forgot to close the window & we were wondering why the room was cold at night even after I increased the room temperature. I only discovered the next morning when I opened up the curtain. They also did not refill the stirrers at certain days as I drank the free Nespresso coffee in my room every morning. I hope the hotel management will look into the housekeeping & to give more thoroug