Holiday Inn Express & Suites Frankfort

Staff Service: Staff are generally described as friendly, helpful, and attentive. Guests noted instances of prompt assistance, such as room changes or immediate responses to requests, contributing to a positive guest experience.

This hotel needs an overhaul. Check in was very brief which was okay. Parking was okay and safe. The room had a view of a shipping container. The heater was super loud and kicked on loudly and shut off like it wouldn’t restart. It drowned out the tv and woke us up all throughout the night. When the heater wasn’t kicking on there was a horse walking around above us most of the night. The bed was creaky, uncomfortable with an uphill lump down the center. The tile floor was sticky and parts of the carpet were sticky and dirty. Breakfast was ok- except for the honey was old and grainy and the oatmeal was a brick. Not the quality for the price per night that was expected..

Desk host were very friendly and helpful. The rooms could use more attention. There was old food on the floor behind the couch and ladybugs flying around the room and dead ladybugs around floorboards of room. Tub had a big chip in it.