Premier Inn Durham North

The hotel was clean and tidy with friendly staff. I had neglected to note no lift at the hotel which was a bit of an issue as we were away for a few days and had heavy cases. Had intended to use a local bus to get into Durham but this was a bit of a hike so used a nearby park and ride instead which worked well.

We have stayed in many Premier Hotels in various locations and have always been more than happy. Whilst the hotel and the staff were excellent, the experience was marred by the service at the adjacent Beefeater. The menu had so many things unavailable that we finished up with our third choice of meal and the wait for the food was unacceptable.

My wife & I stayed Easter weekend, 6.30am Easter Monday we were woken by a delivery artic right outside our window, the noise was horrendous & went on for half an hour. This was followed by the bin collection. No point in complaining, the guarantee of a good night's sleep is just a gimmick. I've tried to complain with good reason in the past to no avail. We ate at the restaurant twice, gluten for punishment. The first night we both had steak, totally inedible. The next night I thought we'd try something different. I was served a translucent fried egg which I don't think had been introduced to any heat. The onion rings were burnt to a crisp but they still managed to serve them stone cold, as was the rest of the meal. The Lasagne was tasty & hot but the portion was more fitting for a small child. The girl serving was so stoney faced, she obviously didn't want to be there, this was confirmed when they closed the pub at 9.30pm. I feel sorry for any hotel guests that checked in after this time & fancied a drink.

Absolutely brilliant I had the best time. I had the best sleep ever on the comfiest bed. The facilities were brilliant and so clean. Spacious rooms. Extremely good breakfast and options ( one of the best breakfasts I've ever had). Helpful staff on the desk and in the restaurant area. I will be coming again