Spark by Hilton Fountain Hills Scottsdale

Break Fast was great! ROOM WAS CLEAN!!!

Good location and clean. Bed was hard, not firm, hard. Requested two more comforters to provide some padding. They delivered them while we were out but left the door open. We returned late in the evening to an open room, luckily nothing was missing. I laughed when I read previous reviews of the little toilet, not laughing any more. The toilet was low, small and had a loose, cheap plastic lid. Out of our four mismatched towels, one was ok, the others were thin and worn. There was road noise that was loud at times The balcony had large cracks in the cement deck and looked unsafe. The management is aware of the issue as there was evidence of a failed repair. The breakfast was weak, your hot choice a waffle machine or gravy in a crock pot. The hotel is over priced for what it delivers and I would not recommend using this property.

I booked a stay for 6/1-6/3 and informed I was traveling with pets. I needed to add a night and sent a message a few days later. I gave it a few weeks because I assumed everyone was busy and it was never acted on. I went in to fix it myself and thought I was adding a night of 5/31 and inadvertently added an extra room, so now I have a double booking of 6/1-6/3 AND 5/31-6/3. I called the property within 5 minutes of this action to have it corrected and desk clerk Clarissa laughed and said "Oh well I'm going to be charged twice." I asked for the manager to call me. Three days go by and no reply. I next reached out to the app and they said the hotel can release the obvious double booking error and *they* reached out twice to mediate. No reply. I sent messages as well. No reply. I take my complaint to Google and magically the GM "Sam" pops up and says she never heard from anyone (lie #1 multiple messages sent by different people) and to go to the booking app for my refund becuse she "can't" (lie #2). I posted a screenshot where the booking app agent says the GM needs to accept their request for correction, it's in the hotel's power to grant not the agency. If Comfort Inn continues to refuse to offer a refund for the double booking, the booking agent rep suggested a compromise to the hotel and offer a voucher to be used at any of their chain properies, that way nobody is out any money. The agency rep said most properties are amiable to this solution and I agreed in lieu of a refund, I'd accept a voucher. GM Sam also refused this reasonable request and informed me via the app she prevoiusly claimed "not to have heard from." No ethical business acts in this manner. A BBB complaint has been issues and I am also contacting the state AG for misleading advertising as the clerk told me along with keeping the double charge, my pets wouldn't be accommodated anyway (funny I only mentioned my pets the day I made my original reservation via the app messaging they claimed to "not have heard from.") The booking app has no restriction listed and they came up under the pet friendly filter. Only in the fine print of the corporate website can this pertinent info be found, they accept 1 pet only and I am traveling with more. I wouldn't have booked in the first place if this policy was posted clearly in the app. So when were they going to tell me, the day I check in and it would be too late to dispute with my credit card company? It's my opinion that it was their intention all along to defraud me of my hard earned money. I don't recommend anyone do business with this establishment until they clean house and lose the bad apples out to scam the public. In addition to the above filings I'm going up the corporate chain to inform them of their employee's egregious behavior and dishonesty. What a disgusting experience.