Ceramic Hotel (Shunde Yueran Plaza Branch) Reviews
Ceramic Hotel (Shunde Yueran Plaza Branch)
9F, Block 3, Shunde Yueran Plaza Mansion, No. 9 Nanxiaxin Road, Shunde District, Foshan, Guangdong, ChinaView Hotel Details
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Ceramic Hotel (Shunde Yueran Plaza Branch) Guest Reviews
4.7/5
Outstanding
1610 review
Verified reviewsLocation4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(1610)
Positive reviews(1567)
Reviews with photos/video(481)
Friendly front desk staff(168)
Near shopping area(116)
Delicious breakfast(111)
Convenient parking(110)
Awesome amenities(98)
Convenient for shopping(97)
Has rooms for families(12)
Tasty coffee(10)
Negative reviews(43)
PennyLHP
Memory Foam Business Double Room
Stayed in May 2024
Couples
1 review
Very Good
Posted on Jun 4, 2024
Location is good, next to a mall. Free laundry service too and use robot to deliver stuff to the room. The only thing dissatisfied is the wifi. It seems China wifi is only used for local ppl and not for foreigners. They told me to switch off the DNS but it doesn't work at all. Even Guangzhou airport wifi also for local ppl only - key in their local number to connect ? Even got airport staff to help me, same cannot connect at all.
Why it's that so ? wifi suppose to be the basic facilities that hotel should provide to their guests. I just don't understand why so difficult to connect wifi in China. I finished my 7 days data roaming services with fee. Without wifi, it is really inconvenience for us. My sister & cousin sister said so, wifi is no way to connect in Shunde/China.
Staff with 101 code is good & helpful. She helps us check the rate for transportation from hotel to nearby Bus station which direct to Guangzhou Airport. She also offer us to have a green bean pudding :)
Overall stay at this modern interior hotel is good. Will come back again if travel to Shunde. Thank you.
Response from Property: Thank you for choosing the Joy Gate Hotel and taking the time to share your stay experience. We apologize that your stay did not meet your expectations. In response to your question about network WIFI, we have also consulted our engineering team. Due to different network standards, it is necessary to contact the local operator. The WiFi standards vary in different countries, and we are truly sorry that we were not able to assist you. Thank you again for your feedback and we wish you a happy life-
professionalTraveler
Superior Twin Room (Memory Foam Mattress)
Stayed in Feb 2024
Family
4 review
Outstanding
Posted on Feb 17, 2024
101
this is surprisingly good, not just facilities but also services. hotel is located near shopping mall, u can always resupply easily. breakfast is also good.
this is one of the best, low cost hotel that I have ever stayed.
Response from Property: hello! Thank you for choosing to stay in Joy Gate Hotel and taking the precious time to give us a review, Xiaoxi is very honored, clean and comfortable rooms, and elegant and intimate service, is our Joy Gate brand's constant commitment to guests. So that every guest can enjoy the comfort of physical and mental relaxation, experience the feeling of being at home, is the direction of our entire team efforts. . Thank you again for your praise of Xiaoxi, Xiaoxi staff look forward to your next visit! I wish you a happy life and joy!
Kok Heng
Zero Pressure City-View Double Bed Room (Zero Pressure Pillows + Smart Projection)
Stayed in Jul 2024
Solo travelers
1 review
Very Good
Posted on Jul 12, 2024
The front desk ladies are especially helpful. I have a China Mobile number. But due to not able to read and write mandarin, they help me to search for the bank and airport station. Thank you all especially employee 107.
Response from Property: Dear guest, hello~Thank you very much for choosing to stay at the Ceramik Hotel. We are still a little disappointed that we did not receive your full 5-point rating. We will strive to do better and provide attentive service to make every guest feel the warmth of home. We hope our service can bring you more surprises and emotions. We look forward to your next visit!
David
Superior Twin Room (Memory Foam Mattress)
Stayed in Jun 2024
Solo travelers
6 review
Posted on Jun 24, 2024
beware the girl in the front office, called.Xiao Huang. She may ask you giving a good review for her personal gain, and it has to be a all 5 stars
Response from Property: Dear guest: Hello! Thank you for choosing to stay at Joy Gate Hotel. If you have any questions during your stay, please feel free to contact us. Our hotel's customer service and front desk colleagues are on duty 24 hours a day, and we will do our best to help you solve any problems as soon as possible! As for your request for positive feedback from the front desk staff for personal interests, our staff are dedicated to providing the most attentive and meticulous service to every guest, committed to making every guest feel at home! We regret that we were unable to provide you with a satisfactory experience. Wishing you a happy life and a happy family!
SalSalSally
Memory Foam Business Double Room
Stayed in Oct 2023
Family
5 review
Great
Posted on Oct 19, 2023
Not located in downtown shunde but close to Wanda plaza. Which is good and convenient.
It’s apartment style hotel.
Response from Property: Dear, hello! Thank you for choosing to stay in Joy Gate Hotel and taking the precious time to give us a review, Xiaoxi is very honored, clean and comfortable rooms, and elegant and intimate service, is our Joy Gate brand's constant commitment to guests. So that every guest can enjoy the comfort of physical and mental relaxation, experience the feeling of being at home, is the direction of our entire team efforts. Our Joy Gate Hotel is designed according to the 4-star standard. Thank you again for your praise of Xiaoxi, Xiaoxi staff look forward to your next visit! I wish you a happy life and joy!
Edward123
Superior Twin Room (Memory Foam Mattress)
Stayed in Sep 2023
Business travelers
58 review
Outstanding
Posted on Sep 12, 2023
This hotel is very convenient for us when traveling outer guangzhou. There is a free laundry service and the hotel is beside a wanda mall. The breakfast is complete with great variety.
Response from Property: Dear guest: Hello! Thank you for the 5 points! Beautiful time, little joy to meet you unexpectedly, thank you for this fate, we will cherish, looking forward to meet with you next time! Wish: Good health!
Boo Yee Foong
Superior Twin Room (Memory Foam Mattress)
Stayed in May 2024
Family
2 review
Outstanding
Posted on May 26, 2024
Friendly and place very nice
Response from Property: Hello! Thank you very much for staying at the hotel and giving us feedback. Every aspect of the hotel is constantly striving to provide more refined and timely service to every guest. We are glad to see your recognition of our work. With your trust in us, we will continue to strive and be prepared to bring high-quality service to every guest. We look forward to your next visit!
Nanyang
Memory Foam Business Double Room
Stayed in Jan 2024
Business travelers
3 review
Very Good
Posted on Jan 6, 2024
good place to stay at
Huochuwotiankong
Memory Foam Business Double Room
Stayed in Apr 2023
Business travelers
4 review
Outstanding
Posted on Jun 26, 2023
good, very good
Anonymous User
Superior Twin Room (Memory Foam Mattress)
Stayed in Oct 2023
Other
3 review
Outstanding
Posted on Oct 6, 2023
okkkkk
Anonymous User
Memory Foam Business Double Room
Stayed in Sep 2024
Family
1 review
Outstanding
Posted on Sep 7, 2024
The hotel facilities are all very new, and there are washing machines and a gym inside the hotel. The service attitude of the staff is very enthusiastic. Overall, I am very satisfied. Especially the 101 customer service is very attentive.
Original TextTranslated by Google
Response from Property: Hello, we are really proud of our encounter with you. Our staff are professionally trained and can provide guests with family-like services and treat guests as family and friends. We hope to provide more guests with value-added services and hope that every time you come, Joy Gate can bring you the warmth of "home". We look forward to seeing you again!
Guest User
Superior Twin Room (Memory Foam Mattress)
Stayed in Aug 2024
Business travelers
3 review
Outstanding
Posted on Aug 28, 2024
The service is efficient. If you have any questions, please contact the front desk and they will be actively handled. The room is clean and tidy, and the bed is very comfortable. 501 [strong]
Original TextTranslated by Google
Response from Property: Hello ~ Thank you for choosing to stay at Joyy Gate Hotel and taking the precious time to leave us a review. Xiaoxi feels very honored. Clean and comfortable rooms and elegant and considerate services are our Joyy Gate brand's unchanging commitment to our guests. The hotel is equipped with a free gym, free self-service laundry room, free parking lot (the entire basement level of Yueran Plaza can be parked), and a buffet breakfast that combines Chinese and Western styles. During your stay in the hotel, there is no problem in the room. If you have any questions about the facilities and equipment, you can call the waiter at any time. We are on call 24 hours a day to solve the problem for every guest. We deeply apologize for the impact it has caused you and wish you a happy life.
Guest User
Zero Pressure City-View Double Bed Room (Zero Pressure Pillows + Smart Projection)
Stayed in Aug 2024
Other
1 review
Outstanding
Posted on Aug 27, 2024
The room is very clean and tidy, and there is a robot to help deliver things. The front desk lady 501 is also very considerate and enthusiastic. The facilities and equipment are complete, very good👍
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Response from Property: Hello! Thank you for your perfect review. Your support and encouragement are our greatest motivation to move forward. Joy Gate Hotel strives to continuously create a warm and comfortable living environment for guests, and meets the requirements of different guests with the highest cost performance. Joy Gate looks forward to your visit again
Guest User
Zero Pressure Deluxe Double Bed Room (Zero Pressure Pillows + Smart Projection + Super-Size Comfy Bed)
Stayed in Aug 2024
Other
3 review
Outstanding
Posted on Aug 27, 2024
The hotel has a good location, the room is clean and hygienic, the front desk service attitude is also very good 501, the check-in experience is very good 👍A very satisfactory accommodation experience, food, clothing, housing and transportation are convenient!
Original TextTranslated by Google
Response from Property: Dear guest, hello~ Thank you for staying at Joy Gate. Thank you very much for your support. We will work harder to provide you with better services and look forward to your next visit~
Guest User
Superior Twin Room (Memory Foam Mattress)
Stayed in Aug 2024
Family
3 review
Outstanding
Posted on Aug 26, 2024
Hygiene: clean and hygienic
Environment: clean and hygienic
Facilities: complete facilities
Service: considerate service, enthusiastic and patient waiters
The experience is good, the price-performance ratio is quite high, the environment is very good, the breakfast is rich, the parking is convenient, the service of the 101 employee number is very good and enthusiastic, I will choose to stay here next time, it is highly recommended.
Original TextTranslated by Google
Response from Property: Hello! Thank you for your full score review. Your support and encouragement are the greatest motivation for us to move forward. Joy Gate Hotel strives to continuously create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost performance. Joy Gate looks forward to your visit again