Citadines Nanhai Foshan(Nanhai Gymnasium Branch)

It feels like I celebrated April Fools' Day just before Christmas, there are so many weird things! I must tell you about my own experience of staying here this time to help you avoid pitfalls! This time I went on a business trip to Foshan with my colleagues. Since I have a long-term swimming habit, I searched for this restaurant on Ctrip. It's very close to the place of work. We arrived at the hotel at 3pm. When we checked in, we asked the guy at the front desk (we were also wondering why there were two guys at the front desk). We got a very positive answer that the heated swimming pool opens at 5pm and closes at 7pm. We went to the swimming pool on the second floor, but it was not open. We called the front desk and a lady came up. She used our card to swipe the door of the swimming pool, but it didn't open. We went downstairs to get a universal card, but it didn't open either. Through multiple phone calls, she told us that the swimming pool and gym were outsourced and not open. I went down to the front desk on the first floor to inquire, and the gentleman at the front desk explained to me in a nonchalant and lukewarm manner that our swimming pool was under maintenance for the next two days. I said it was under maintenance, so why didn't you tell me when I checked in? He actually said, we have a swimming pool, but it’s not available, and then there was nothing else. I was speechless. What kind of hotel-trained front desk staff can say such ignorant and ridiculous words? After we complained to Ctrip customer service, they took it very seriously and were very enthusiastic. The result was that we were given three free tickets to the swimming pool. This is really *********. They knew we were from outside the area and would not be staying at your hotel, so why did they still want tickets from you? What kind of training system and service concept do you have to fool your customers like this? You all can use such ignorant and ** methods to deceive and fool customers. When problems arose, they did not look for solutions and ignored customers without asking any questions, explaining or apologizing! Thank you for the free tickets, but we don't need them. Finally, I would like to say something to the managers of your hotel who fooled their customers. If the customers were really God, I would also give them to you ********.