Guest User
April 1, 2024
First: I checked in at about 1:00 am. There were hairs on the sheets and other hygiene issues. I called the front desk, but they were very cold and didn't apologize. They asked me to change rooms and asked me to go downstairs to change rooms? I'm already very tired, please...
Second: After changing rooms, the hygiene was still very poor. I couldn't imagine how long the scale in the bathroom hadn't been cleaned.
Complaint: The compressor of the refrigerator in the room was very noisy. From time to time, the sound of the machine kept me awake all night. I fell asleep at around 8:00 am, but after a while, I heard the sound of an aunt talking and laughing outside the door. It was very noisy, shouting, and the sound insulation was very poor. I opened the door and saw that she was cleaning the corridor... But I understand that you do hygiene, but shouldn't it be your most basic professional ethics to keep quiet as much as possible?
To sum up, the management level of your company still needs to be improved and strengthened!
It is worth mentioning that the guy at the front desk was quite polite when I checked out. He also apologized to me very sincerely for the problems I reported. He also didn't charge me for the extra hour even though I delayed checking out for more than an hour. Although it wasn't much, I was still quite relieved because at least it didn't make me feel that your company was in a mess.
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