Vienna International Hotel (Foshan Green Plaza Store)

Vienna International Hotel (Foshan Green Plaza Store) Reviews

Vienna International Hotel (Foshan Green Plaza Store)

Green Island Plaza, No. 129 West Jihua Road, Chancheng District, Foshan, Guangdong, ChinaView Hotel Details
Vienna International Hotel (Foshan Green Plaza Store)
Vienna International Hotel (Foshan Green Plaza Store)Vienna International Hotel (Foshan Green Plaza Store)Vienna International Hotel (Foshan Green Plaza Store)
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Vienna International Hotel (Foshan Green Plaza Store) Guest Reviews

4.8/5
Excellent
1384 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1384)
Positive reviews(1360)
Reviews with photos/video(89)
Classy environment(91)
Delicious breakfast(41)
Friendly front desk staff(41)
Awesome amenities(35)
Easy to get around(33)
Close to metro(15)
Perfect for business trips(10)
Stayed multiple times(6)
Negative reviews(24)
psyche16
Business Room (2 beds)
Stayed in May 2024
Business travelers
32 review
4.5/5
Great
Posted on May 9, 2024
The hotel is in a very good location, rooms are bit old but its manageable. Hotel staffs are help full. Overall its a nice hotel. There are alot of nice restaurants near by the hotel.
Response from Property: Distinguished guests: Hello! Thanks to Vienna Hotel (Green Island Plaza), we are very glad that you had a pleasant stay in the hotel, thank you for your support and trust in the hotel, and thank you for your valuable suggestions. We will continue to work hard to provide you with a more comfortable and warm stay experience. Looking forward to your visit and patronage again!
Ng-SG
Deluxe Double Room
Stayed in Apr 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Apr 13, 2024
Excellent service. Clean and spacious room. Well stock with amenities and even a fruit basket. Service also help to extend checkout timingvto 3pm.
Response from Property: Dear guests, thank you very much for your great review of our hotel, and we will continue to live up to your good reviews. Thank you again for your affirmation of the hotel, look forward to coming again, and have a great trip!
Charlotte
Deluxe Double Room
Stayed in Mar 2024
Business travelers
2 review
2.7/5
Posted on Mar 26, 2024
We booked non-smoking room but when we checked in at midnight, the room is full of smoking smell. As we were too tired, we only made the complaint the next day morning. The receptionist said that there is no non-smoking level /zone which gave me a shock. Luckily we were changed to a better room without smoking smell the next day. Nonetheless, I think the service can be improved and made sure we get what we want upon check in to make our travel experience more comfortable. Thanks.
Response from Property: Dear guests, We apologize for a bad stay. During your stay at the hotel, you can call the waiter at any time if you have any problems with the facilities and equipment in the room, and we are on call 24 hours a day to solve the problem for you, so that you will not have such problems again during your next stay, and we apologize for the inconvenience caused. Thank you very much for providing us with suggestions for continuous improvement, and look forward to your next visit and supervision, thank you!
Raysidd
Deluxe Double Room
Stayed in Nov 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 28, 2023
Nice clean environment with friendly staff and good location .
Response from Property: Thank you for your like and affirmation, your satisfaction is our greatest motivation, we will continue to work hard and look forward to your visit again!
Meiaixianyangqiong
Deluxe Double Room
Stayed in May 2024
Family
6 review
5.0/5
Outstanding
Posted on May 4, 2024
The breakfast is rich and the room is clean. One bad thing is that the parking lot at the door is probably shared with other businesses. The parking lot often shows "Parking space is full, no entry", which is not good.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for taking the time to give us your affirmation! Your satisfaction is our unremitting pursuit. Thank you for your opinion. The hotel is located in a business district with many tourists. We have two large parking lots on the ground and underground to meet the parking needs of guests. If you encounter any problems during your stay, you can contact our staff and we will escort your travel. Looking forward to your visit again, I wish you and your family good health and happiness every day!
Anonymous User
Deluxe Double Room
Stayed in Apr 2024
Business travelers
24 review
5.0/5
Outstanding
Posted on May 3, 2024
Facilities: Very new Hygiene: Very clean Environment: Very quiet, comfortable and clean Service: Very good, warm and polite Clean and tidy than expected, making people feel very comfortable. The breakfast is also very good, and the experience is very good. I will stay here again next time.
Original TextTranslated by Google
Response from Property: Thank you for your love and affirmation. Your sudden five-point praise is like eating a piece of honey to Xiaowei. "Meticulous surprise" has always been the standard of Vienna's service, giving you the most warm and comfortable stay experience, which is also the direction Xiaowei has been working hard for! Thank you again for your trust, affirmation and support. Xiaowei will not live up to this heavy trust, and will use higher standards to demand ourselves and provide higher quality services to every guest staying in the hotel! Friends are looking forward to and welcome you back again.
Guest User
Deluxe Double Room
Stayed in May 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on May 7, 2024
The room is clean and hygienic. It is worth staying in. The room is quite spacious
Original TextTranslated by Google
Response from Property: Thank you for your kind words. Your satisfaction is the driving force for our continuous efforts. We look forward to your coming back and staying for a short time when you are free. Xoxo!
Guest User
Family Suite
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 12, 2024
The accommodation here is not bad, the family suite is clean and sanitary, and the breakfast is also suitable for our appetite
Original TextTranslated by Google
Response from Property: Thank you for your affirmation of Xiaowei! I will continue to work hard and look forward to seeing you again. I wish you a pleasant journey!
Guest User
Deluxe Double Room
Stayed in Feb 2024
Couples
4 review
5.0/5
Outstanding
Posted on Feb 21, 2024
The hotel has a good location, a grand lobby, bad check-in, good room hygiene, and friendly service. Overall, I am quite satisfied 👍!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing Vienna International Hotel (Foshan Green Island Plaza). Your satisfaction is the only criterion for testing our service level. We will continue to work hard and look forward to providing you with more satisfactory and comfortable services. We look forward to your visit again!
Anonymous User
Deluxe Double Room
Stayed in Feb 2024
Family
2 review
3.7/5
Posted on Feb 15, 2024
The room is a bit old, the floor is not smooth, and the hair dryer is also old-fashioned. The front desk sent fruit during the Spring Festival, but forgot to send me the sheets. The environment is not as good as Vienna in Kaiping. The facilities are average. The breakfast is not bad.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for choosing to stay in our hotel. We express our sincerest apologies for your dissatisfaction during your stay. Thank you for clearly pointing out the bad aspects of your stay. We will humbly accept your suggestions and work hard to improve. It has always been the service purpose and goal of our hotel to make every guest feel at home and feel comfortable. We look forward to your next visit!
Guest User
Deluxe Double Room
Stayed in Feb 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Feb 16, 2024
The price/performance ratio is very high, the location is excellent, there is a shopping mall next to it, there are also coffee convenience stores, etc. It is very convenient to eat whatever you want. The hotel breakfast variety is also quite rich, and free parking is also provided. The experience is very good
Original TextTranslated by Google
Response from Property: Thank you for your love and affirmation. Your sudden five-point praise is like eating a piece of honey to Xiaowei. "Meticulous surprise" has always been the standard of Vienna's service, giving you the most warm and comfortable stay experience, which is also the direction Xiaowei has been working hard for! Thank you again for your trust, affirmation and support. Xiaowei will not live up to this heavy trust, and will use higher standards to demand ourselves and provide higher quality services to every guest staying in the hotel! Friends are looking forward to and welcome you back again.
Guest User
Business Double Room
Stayed in Feb 2024
Business travelers
1 review
4.2/5
Very Good
Posted on Feb 14, 2024
The room is large and comfortable, with complete and sanitary facilities. There are many choices of food around the hotel, which is very convenient. It is a good choice for business trips and tourism.
Original TextTranslated by Google
Response from Property: We are very sorry that we did not receive your 5 points of affirmation. We will always try our best to do our best! We only want to bring you a better stay experience. We also look forward to your next visit and review. We will do better and better.
Guest User
Deluxe Double Room
Stayed in Feb 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Feb 21, 2024
Good environment and room, good service, I will come again next time
Original TextTranslated by Google
Response from Property: Thank you for your love and affirmation. Your sudden five-point praise is like eating a piece of honey to Xiaowei. "Meticulous surprise" has always been the standard of Vienna's service, giving you the most warm and comfortable stay experience, which is also the direction Xiaowei has been working hard for! Thank you again for your trust, affirmation and support. Xiaowei will not live up to this heavy trust, and will use higher standards to demand ourselves and provide higher quality services to every guest staying in the hotel! Friends are looking forward to and welcome you back again.
Zhishijiangniangao
Deluxe Double Room
Stayed in Dec 2023
Travel with friends
61 review
5.0/5
Outstanding
Posted on Dec 28, 2023
Facilities: Complete Sanitation: Clean Environment: Excellent Service: Good and Gentle Sometimes they send fruits, and I came many times...........................
Original TextTranslated by Google
Response from Property: Thank you for your love and affirmation. Your sudden five-point praise is like eating a piece of honey to Xiaowei. "Meticulous surprise" has always been the standard of Vienna's service, giving you the most warm and comfortable stay experience, which is also the direction Xiaowei has been working hard for! Thank you again for your trust, affirmation and support. Xiaowei will not live up to this heavy trust, and will use higher standards to demand ourselves and provide higher quality services to every guest staying in the hotel! Friends are looking forward to and welcome you back again.
Guest User
DOUBLE EXECUTIVE
Stayed in May 2024
Business travelers
6 review
3.5/5
Posted on May 13, 2024
Two points of dissatisfaction: 1. After checking into the room, the TV remote control did not respond. I called the front desk and a staff member came. I took out the batteries and put them back in. I turned on the TV and the staff member said the batteries were dead. I thought they would replace a new pair of batteries for us immediately, but nothing happened. I was in a hurry to go out and ignored it. When I came back to watch TV at night, the remote control still did not work. I called the front desk to ask for a battery change. 2. There were no screens in the room. There were so many mosquitoes. I was woken up by mosquito bites at night. I hit 5 mosquitoes in one night. Each mosquito was big and black, and I was bitten several times. I got up to look for mosquito coils. There were mosquito coils in the drawer, but the packaging of the mosquito coils could not be torn open at all. There was no small opening for easy tearing. There were no scissors or blades, so I couldn't open it at all. Later, I learned from the bag that Fengyoujing was placed next to the pillow to repel mosquitoes. There were too many mosquitoes. Fortunately, I didn't bring children with me, otherwise the children would definitely be covered with lumps.
Original TextTranslated by Google
Response from Property: Dear customer: Thank you very much for choosing our hotel and giving us feedback on your stay. We are very sorry that we did not bring you a comfortable and pleasant stay. We will adjust and improve our services in a timely manner based on your feedback. Regarding the mosquito problem you raised, we attach great importance to it and have contacted the relevant department to carry out comprehensive disinfection and cleaning of all rooms. With the arrival of summer, we will increase the frequency of mosquito disinfection to ensure that every room is a comfortable and clean environment. We will continue to work hard to improve every detail, and hope that you can give us a chance to correct it. We look forward to your visit again and wish you a happy life!