Mint Homestay (Guangzhou South High-speed Railway Station Shunde Country Garden Branch) Reviews

Response from Property: Dear guest: Hello, thank you for choosing to stay at Mint B&B and recognizing us. Mint B&B is a pet-friendly hotel to avoid unnecessary misunderstandings. Pets need to be supervised by their owners when moving in public areas and wear leashes. Pets are not allowed to go to bed. Thank you for your understanding. Regarding the issue of disrepair mentioned in your review, the B&B is being gradually renovated and renovated to avoid affecting the guests visiting the hotel. It needs to be carried out step by step. We are sorry to have compromised your experience, and we will speed up the rectification and upgrade of the entire store. Thank you again for your feedback and recognition of us. We look forward to your coming again. I believe you will have a better experience next time. I wish you a happy life.

Response from Property: Thank you very much for your five-star review! Thank you for your love for Mint B&B and your recognition of our services. I wish you success in your work and a happy life! Looking forward to seeing you next time.

Response from Property: Hello, first of all thank you for choosing to stay in Mint B&B and for your recognition of our environment. I believe that you stayed for 4 days because you liked our living environment and invited friends to book a room. Thank you again for your support! Regarding the questions you mentioned: 1. During your stay, you did not ask or say that you need laundry services. After verification, there is no problem of refusing you to use laundry services! Mint B&B provides free laundry service. If you have any questions, you can contact us at any time. All the staff of the B&B will serve you wholeheartedly! Sorry for the bad review you said about "animal cruelty incident", we really can't accept this malicious slander! 1. The two cats living in the homestay were originally abandoned stray cats. They were dying on the side of the road. We invested a lot of money and thought to save them! Please rest assured that they are all healthy now, and everyone in Mint B&B loves them very much. 2. Because they have been wandering, they are not very close to strangers, and at the same time avoid the problem of guests or cats being injured, we will not release them when there are guests! When the guests do not arrive at the store, they will carry out outdoor activities under our supervision. 3. Anyone who has a certain understanding of cats knows that most cats are not suitable for free-range cats. It is the most irresponsible behavior to cause them to run away or have any accidents caused by free-range cats! 4. They live in a glass cat house that is taken care of every day, not a "small glass container"! 5. Regarding the fact that the kittens are very smelly, they have just been bathed, and our cat room is also arranged to be cleaned twice a day. You did not mention it during your stay in the store, and no other guests raised any questions about the smell. We pay great attention to the cleanliness of the cat room, so as to avoid bad influence on the customers who come to the store, and we will pay more attention to this aspect in the future!

Response from Property: Dear guest: Hello, thank you for staying at Mint B&B and leaving us a review. We are sorry that you did not have a perfect stay experience. 1. Regarding your report about the smell of smoke in the bedding, the linen in all rooms is changed for each guest. If you encounter this problem during your stay, contact us in time and we can change the bedding or room for you. 2. We do not have a cat cafe to avoid injuries to customers or cats. Cats will not be let out when customers are in the store. 3. In addition to the swimming pool, we also have facilities such as barbecue grills, dart machines, game controllers, board games, mahjong tables and other facilities. Some facilities are also placed in the public area on the first floor. There is also a small park for children to play opposite the entrance of the B&B. . 4. Regarding the noisy guests on the first floor you mentioned, when you contacted us to inform us, the staff had already dealt with and solved the problem as soon as possible. We will also ask you later. If you have any questions, you can contact us at any time. All staff at the B&B will serve you wholeheartedly. 5. The transportation here is relatively convenient. There is a free shuttle bus within the community, and there is a transportation center within 100 meters. Because the B&B is in Shunde Country Garden, parking fees are required. The property management charges them directly. The platform also states that parking is not free. The parking fee is 1 yuan per hour and is capped at 6 yuan per day. Thank you for your understanding and support. Every feedback you give us is an opportunity for us to improve. We look forward to your next visit. I believe you will have a better experience next time. I wish you a happy life.