1001 Hotel Palace Club Reviews

Response from Property: [First choice for weekend vacations, barbecue and fishing] Dear guests, thank you very much for your review. Yueyunzhuang Hotel is located at the foot of Xiqiao Mountain, a 5A-level scenic spot in Foshan, in the National Ecological Park Yugeng Yueyun Cultural Tourism Park. , Near Nanhai Guanyin, Huang Feihong Memorial Hall, National Art Film and Television City, Songtang Ancient Village, Pingsha Island, Huaxia Ceramics Exhibition Center, Nanhai Museum, Qiaoshan Cultural Center, Tingyin Lake, the transportation is extremely convenient. Style design and decoration, both comfort and artistic sense, each of our employees will let you stay away from the noise of the city through more intimate and meticulous service, and enjoy the beauty of the journey quietly, and look forward to seeing you next time , I wish: well!

Response from Property: First of all, I am very sorry that we have brought you a bad experience. No matter what the reason, as long as the guests feel uncomfortable, it must be that we did not do well enough. Again, I hope you can listen to our voices: 1. It is stipulated that cars cannot enter the scenic spot and need to be picked up by a housekeeper, which is really not very convenient. However, our hotel is managed by the scenic spot, so we have always followed the rules, and we take this as the first point of the reservation instructions, and hope that friends who like our homestay can see and understand it as soon as possible. 2. The housekeeper is a private customized service. It is what we should do to configure an excellent housekeeper when we receive you. 3. There is indeed no handrail on the inside of the stairs. You just took a photo. You can see that there is another part of the room blocking the part. In terms of safety, it is safe enough. The safety of the children requires us to participate in the meeting. Take care so that our little ones will be safer. 4. The park is a tourist attraction. The park is closed at 5 o'clock in the afternoon. It is understandable that the park does not have street lights. Our hotel area has both street lights and ambient lights, as well as many solar night lights at the feet. Each single-family villa There are also wall lights in front of the door. 5. The villa you booked is indeed the closest to the road, so we have been adjusting its cash value, but it is undeniable that it is the most cost-effective villa in our hotel. 7. All our staff who make breakfast in the room 7 in the morning Going to work at half past o'clock, the lobby is generally checked in. In the morning, the utilization rate is indeed not high. The employees are busy preparing breakfast in the room in the back kitchen. In addition, the restaurant you mentioned is locked. The door of our restaurant is a wooden door. The door is open, may I ask if you didn't pay attention, or maybe what you saw is the glass private part of our restaurant. Although we explained it to you, we failed to make you have a pleasant experience, our mood is very mixed.

Response from Property: [The first choice for weekend vacation and leisure, there are barbecue packages, and fishing is available] Dear guests, I am very sorry to bring you a bad experience during your stay. In response to your questions, we have made a detailed investigation these days. , First: The hotel is a wooden house on water. It has been open for a few years. It is indeed a little old. I am sorry for this, and we are also planning to renovate it after the year. Second: The room attendant will check the facilities and equipment every time before check-out and check-in to ensure that there are no problems with the facilities and equipment. After checking and verifying the staff, the children you bring are more lively and active, jumping around in the room and on the plank road , the plank road next to the room was also broken. We are a wooden house built on water, which is more dangerous. Third: Regarding the toilet in the room, after investigation, it was good before check-in. You threw a lot of paper into the toilet when you went to the toilet, which caused the toilet to clog. The waiter also dealt with it in time. Seeing your five-star service praise, you should be satisfied with our service. After verification, you are mainly dissatisfied with the processing of the booking platform. In short, we are very sorry that you did not have a perfect experience on this trip. We have also re-checked the facilities and equipment in all rooms. You can take a look at the latest Comments, and no guest feedback has similar problems, thank you for your supervision, and look forward to your experience again!