Anonymous User
May 12, 2022
The review is for the third booking. When I entered the door, I said hello and said hello, Ctrip made a reservation, and then she confirmed that it was me. Then I was asked to pay a deposit when I checked in. I politely said that this is a flash stay and no deposit is required. She replied to me: Everyone has to give, stipulated, don't make things difficult for me. Me??? I embarrass you? This is the right given to me by the Ctrip platform. I just make it clear to you that this is called embarrassing you? Then I replied to Ctrip customer service to her. She threw the room card at me, pay attention! It was thrown! It really made me laugh, and I endured it because she is pregnant.
Then I said to issue a ticket, but she pretended not to hear, and someone next to me was also issuing a ticket, and I waited there with a mobile phone during the whole process. Laughing to death, there is no step in the whole process to return this kind of service attitude. I'm going to stay in a hotel, not to be your doormat. If you can't do it, don't do it. The service attitude of the auntie in the first two stays was quite good. Changing this pregnant woman really made me sick. I can't cancel it directly, what kind of attitude. It's not that there are no other stores.
Original TextTranslation provided by Google