Oakwood Residence Foshan

very clean and great service staff! very nice room w many amenities! very good for long stay and for families. highly recommend as room is very big

On 19 April, prior to check-out, I visited the front desk and explained that I was considering extending my stay for two more nights (19 to 21 April). I also mentioned that although I had originally planned to travel Guangzhou, I would prefer to remain in Foshan if I could stay in the same two rooms, including the upgraded room with the separate living space, as I had many items of luggage and did not want to relocate unnecessarily. The front desk staff I spoke with said he would seek the manager’s approval. After a few minutes, he returned and confirmed that the rooms were available and that approval had been granted. He instructed me to go ahead with making the same room bookings online. I immediately followed his instructions, completed the bookings, and provided him with the new booking references for two nights for two rooms on the spot, which he confirmed without issue. The full process, including the collection of a security deposit from my credit card, took around 15 minutes and was handled efficiently. I was truly grateful for his support at that time. Unfortunately, the situation took a distressing turn on 20 April. That afternoon, while I was en route to Guangzhou by car, I received a call from the same front desk staff, whose tone was abrupt and extremely rude. Without offering any reasonable explanation, he demanded that I cancel my confirmed bookings, which he had previously accepted in person. I explained to him several times that I was driving from Foshan to Guangzhou at the time, that all my luggage remained in the hotel, and that it was not possible for me to take any immediate action. I even asked whether I could pay an additional fee if there was an issue with the upgraded room, but he remained confrontational and dismissive throughout the call. His aggressive and unreasonable behaviour was shocking and unacceptable. The phone conversation lasted nearly ten minutes and became increasingly agitating. I emphasised that I was on the road and that his manner was causing serious disruption. The call left me extremely distressed and disoriented — and shortly after, my car was involved in a minor traffic accident. While I take responsibility for my own actions, I must also express how inappropriate and harmful the staff member’s handling of the matter was, especially considering that this all stemmed from a booking that had already been confirmed the previous day.

This is my 4th time staying at this hotel. I love the fact that it has built in kitchen as well. Cinema is just located on the 9th floor. I love the yumcha restaurant located on the 6th floor. The food was amazing. Hotel cleaner named ‘May’ she is helpful and friendly. Receptionists are great too. It definitely worth giving them 5 or 6 stars rating. Thank you so much! I’ll be back for sure.

Awesome breakfast-very friendly staff-good and quiet location

The staffs are helpful and friendly. Very accommodating. Will definitely come back again

Large room, new residence with great environtment