Guest User
March 15, 2025
They charge you for breakfast as a buffet, and it's a piece of stale bread placed on the table upon arrival, a slice of York ham and low-quality cheese. They don't even bother to put a jug of clear juice in a carton so you can't see it's the cheapest. You can't even drink the coffee because it's so disgusting. They don't even give you any alternatives, just a piece of bread. The waiter, Diego, is a disreputable person who arrogantly tried to charge us for a free bottle of water that he'd given everyone, after ripping us off with breakfast. They have zero empathy for their guests. They charge €5 for laundry if you stain your bathrobe, and they don't explain anything to you. The beds are ruined, the shower is disgusting. The food is in poor condition, it caused a group of IMSERSO students to vomit, and on top of that, they charge €20 for a menu. The spa costs €21 and only has two pools with a capacity for nine people each. The whirlpool doesn't work, and they don't even tell you. The hotel staff is disgusting. You arrive at any point of service and they give you dirty looks because you're going to make them work. They ignore you and wait to see if you'll leave, and once they can't, they'll serve you calmly. Overall, it's a disaster. They charge a €25 deposit for a bathrobe they gave me with sticky notes, so I had to ask to change it. At no point during our entire stay did they apologize for anything. It seems like they want to ruin the establishment more than save it. We went for dinner at the Cafe Teatro, and on both occasions, everything we ordered from the menu didn't come close to our meal, and on top of that, they charged exorbitant prices... Shame.
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