Seara Praia Hotel

Exactly 10 years ago, I chose Hotel Seara as my accommodation in Fortaleza, trusting in its proposal of excellence and competing directly with the renowned Gran Marquise. However, over the years, I have witnessed a regrettable degradation in your facilities and services. Once a high point in quality and service, today I see the opposite happening. Mediocrity seems to have settled into the management mentality, culminating in a series of problems that affect the guest experience. The lack of zeal, organization and investment in maintenance and quality became evident, reflected in dirt, low quality food and general decadence. I regret to inform you that, on the last day of my stay, I encountered an intolerable situation: a cockroach in the food area. This incident is just the culmination of a series of issues that future guests will certainly face if there is not a drastic change in the hotel's management and attitude. However, it is fair to recognize that, even in the face of these challenges, the employees at Hotel Seara remain a positive point. Staff like Dayana, at the reception, Ivan, at the restaurant, and Pablo, responsible for preparing the tapioca, stand out for their professionalism and dedication, even in the face of the difficulties faced. I sincerely hope that this message is received with the seriousness it deserves and that Urgent measures are taken to restore the reputation and quality of Hotel Seara.

Great large and spacious room. Restaurant poor service, slow, lack of management especially in the cafe

I liked the service

Hotel well located, clean and organized. However, for two days in a row, employees entered my room while I was sleeping. They claimed a system failure. It was an uncomfortable situation. Apart from this slip, everything went well and the staff were very polite!

The pool facilities are under renovation. This should be informed to the guest during booking.

If it weren't for the service, it would be a 10.