Hotels near Walmart Supercenter in Fort Worth

Surrounding environment is good. But the accommodation experience was not good. Staff are mainly black and Latino. First of all, the black girl had a happy exchange with her companion when checking in. Suddenly she became indifferent when receiving us. There was no smile, no visual communication and no explanation. Later, I found that the English expression of the staff here is ambiguous and heavy. (Latin?) Accent, maybe their language ability affects their communication. The air conditioner in the room where we stayed was unable to adjust the fixed temperature. Either the temperature keeps rising or the temperature keeps decreasing, the phone cannot be used and cannot be used. The maintenance staff who found it gave them a bad explanation in English and did not solve the air conditioning problem. Had to find the front desk to change rooms. The black girl at the front desk gave the other room key without any explanation, and then asked her about the curtains, and she couldn't say clearly for a long time. Even the curtain curtain sounded weird, I really guessed it. Stayed together for one night and found that she was still on duty the next day and often could not find anyone. All in all, it was the only time I felt unwelcome.

Beautiful hotel!! I work in the hotel industry, I spent 10+ years in housekeeping, from housekeeper all the way to executive housekeeper amd I am super critical about hotels. I have also worked for Hampton Inn & Suites before. This property has a very well trained staff, extremely professional welcoming front desk staff and super clean beautifully maintain super clean rooms and facilities. 5 stars all the way for this property!

Staff was awesome Andrew, Rick, Christy, Nan, Ivy, Tony, Mandy, Najee Samantha Sara Shannon Was very friendly professional took great care of us Rick was so helpful to work with Appreciate the accommodation

My husband and I had a good stay. The room was very clean. The beds are very comfortable. Very quite and safe place to stay. The only bad thing was there pricing on the food and drinks they have down stairs. We got an ice cream really really small cup ice cream 7dollars( crazy). But still bought it and still ate it lol Thank you for a safe and quite place to stay.

Very clean and the room was very comfortable. Good service and good location. Next time you come, you must choose this hotel

I booked a room, dinner, valet parking, and a spa treatment as a gift for a friend. She really enjoyed the hotel. She loved her massage at the spa, and she said dinner at Whiskey & Rye was good. I’m glad she enjoyed her stay so I definitely feel like it was worth it, but this is my first time dealing with a luxury hotel and I’m a bit surprised that everything seemed so difficult. For starters, I booked the room online. I called to confirm I’d done so correctly because it was a gift and I didn’t want any problems. Initially, I was told the room needed to be in my name and that my friend could be listed as an extra person in the room. I was told that the manager would email me a credit card authorization form and that I’d need to fill it out and fax it back by a certain date. I never received a form so I called back. I was told that the room needed to be in my friend’s name and that I’d be emailed the authorization and I could email it back when I filled it out. I got an authorization link but it wasn’t a form I was meant to fill out, it was just for prepayment but it was listed for $0. I called back again and asked to talk to a manager just to make sure there wouldn’t be any issues. He set me up with everything and said he’d email the authorization. It never came through so I had to call back. Eventually, I got the proper authorization link and prepaid. My friend had no issues with her stay. One thing I found annoying was that I prepaid for a 50-minute massage at the spa. I also paid for a $50 activity credit for dinner. I noticed I was overcharged and my friend said her card was charged as well despite the manager assuring me they just needed her card on file, that I’d be the only one with charges for the accommodations, taxes, and incidentals. Again, I had to call several times and ended up never being able to speak to who I needed to. I emailed corporate and I got connected to who I needed to, but it’s a process and each email reply takes 24-48 hours. I was told that the massage actually costs $50 more than the credit I’d paid for, which seems misleading. I’m not sure why they wouldn’t attach a monetary value to the spa credit instead of advertising it as a fully paid 50 minute massage. Because of that, the credit I’d purchased to cover dinner was applied to the spa treatment, which meant I’d paid $52 for dinner out of incidentals. It’s not a huge issue, but it just feels misleading. The charge on my friend’s card also fell off and I was told that someone should’ve explained she’d have a hold placed on that card in the event of damages. No one did, and I would’ve paid more toward the room and incidentals initially if I’d known that. I’m really glad my friend enjoyed her stay but I don’t know if I’d feel inclined to book here again in the future. The added packages seem more like a headache than just paying for stuff outright. Overall, I wish things were communicated more clearly because it was a confusing process and not something I re

First, the good. The staff was great. They did the best they could with what they have to work with. This Springhill could use a refresh. Here was my experience. I checked in and went to my room. The room looked fine, but oddly, the vent fan was on in the bathroom. And I'm glad it was, because that let me know that the light was burnt out in the bathroom. I called down and let them know, and since I hadn't unpacked, we decided it might be quicker and easier to move to a different room. They brought new keys and met me at the new room. In the new room, the TV wouldn't work. No signal. Again, the staff came to trouble shoot and they couldn't figure out why it wasn't working. So it was on the the third room. When they brought my keys for room three, they also brought a few bottles of water and some microwave popcorn. Nice touch. The new room worked fine. Until it was shower time the next morning. When I pulled up the tab to divert the water to the showerhead, it diverted about half the water. So I had water through the showerhead and through the tub spout. And finally, I was happy to have the shampoo, conditioner and shower get dispenser on the wall in the shower. I prefer the dispensers to the little plastic bottles, and the shampoo and conditioner were good quality products. But when I pressed the pump for the shower gel? It was empty... :-( All in all, great people working at a property that apparently needs some attention.

The first time I stayed in such an unexpected hotel, the room was oversized, the bed was oversized, there was a jacuzzi, a beautiful bath, and the exhaustion of the journey. It would be better if there were beautiful women.

Unfortunately we would have loved our stay near sun dance square but I had a thousand dollars on my card and this hotel instead of taking 174 for the room took 450 plus 380 plus the room charge of 174 be careful handing a card over for so called incidentals

#Praise#For the price/performance ratio, lighting in the room, mosquito control measures, convenient transportation