Carey
February 28, 2024
This is my second stay at this hotel, both trips about 4 days each. My first stay was a king suite, this trip a standard king room.
This hotel is listed as 3-3.5 Stars, so I understand it to be a more budget-friendly Mariott option, especially for last minute trips when other more preferable hotels are too expensive.
The exterior of the hotel is very nice, and there are two BBQ grills and a fire pit out front for socializing.
The lobby is nice, but you will smell a horrible industrial strength air freshener that is distributed through mist by a wall-mounted dispenser. There is substantial seating in the lobby.
The staff are not very customer friendly, and not as attentive to customer needs as you would expect at a Marriott hotel. When asking general questions, you will feel like you are being a bother. I had a drainage issue in my bathroom sink and it was not a priority. After asking several times about a resolution, I was told that they only have one maintenance guy who travels between all of their locations. The general manager, Lynda, finally came up with a plunger to fix my issue. When I called back down to let her know that the water was still not draining, and she told me that she could bring me some Drano. I ended clearing the drain myself, as she was too busy. They seem understaffed. The electricity was cut off from 10a-4p on my last day due to construction.
The beds are comfortable, housekeeping is nice. This will be my last stay here, still a borderline 3 Star.