Best Hotels near Fort Worth TRE Station, Fort Worth

Lulu was very helpful and accommodating in with a issue that occurred in suite rooms 704 air conditioning and sink in which she came very quickly to resolve the issues There was a language difference but she was provided great customer service

The employees were very courteous and friendly. I was dismayed when I had to valet my car at a rate of $30/night, which I was not informed of prior to arrival. I felt I should mention so that others will know what to expect. The location is right at the convention center, which is approximately 3 miles via car ride from the Stockyards. The room was clean, as was the hotel. I felt completely safe staying there and was satisfied with my stay overall.

The hotel is in a very lively place in downtown, suitable for any mode of travel.

I booked a room, dinner, valet parking, and a spa treatment as a gift for a friend. She really enjoyed the hotel. She loved her massage at the spa, and she said dinner at Whiskey & Rye was good. I’m glad she enjoyed her stay so I definitely feel like it was worth it, but this is my first time dealing with a luxury hotel and I’m a bit surprised that everything seemed so difficult. For starters, I booked the room online. I called to confirm I’d done so correctly because it was a gift and I didn’t want any problems. Initially, I was told the room needed to be in my name and that my friend could be listed as an extra person in the room. I was told that the manager would email me a credit card authorization form and that I’d need to fill it out and fax it back by a certain date. I never received a form so I called back. I was told that the room needed to be in my friend’s name and that I’d be emailed the authorization and I could email it back when I filled it out. I got an authorization link but it wasn’t a form I was meant to fill out, it was just for prepayment but it was listed for $0. I called back again and asked to talk to a manager just to make sure there wouldn’t be any issues. He set me up with everything and said he’d email the authorization. It never came through so I had to call back. Eventually, I got the proper authorization link and prepaid. My friend had no issues with her stay. One thing I found annoying was that I prepaid for a 50-minute massage at the spa. I also paid for a $50 activity credit for dinner. I noticed I was overcharged and my friend said her card was charged as well despite the manager assuring me they just needed her card on file, that I’d be the only one with charges for the accommodations, taxes, and incidentals. Again, I had to call several times and ended up never being able to speak to who I needed to. I emailed corporate and I got connected to who I needed to, but it’s a process and each email reply takes 24-48 hours. I was told that the massage actually costs $50 more than the credit I’d paid for, which seems misleading. I’m not sure why they wouldn’t attach a monetary value to the spa credit instead of advertising it as a fully paid 50 minute massage. Because of that, the credit I’d purchased to cover dinner was applied to the spa treatment, which meant I’d paid $52 for dinner out of incidentals. It’s not a huge issue, but it just feels misleading. The charge on my friend’s card also fell off and I was told that someone should’ve explained she’d have a hold placed on that card in the event of damages. No one did, and I would’ve paid more toward the room and incidentals initially if I’d known that. I’m really glad my friend enjoyed her stay but I don’t know if I’d feel inclined to book here again in the future. The added packages seem more like a headache than just paying for stuff outright. Overall, I wish things were communicated more clearly because it was a confusing process and not something I re

Good hotel. However, in this price range, I would have expected house keeping everyday. According to the front desk, they are coming only every second day. Not nice to come back after a busy day and see your room / bed not cleaned up. Feels a bit cheap. Would not stay here two night in a row again.

Holiday in environment and service can still be guaranteed. If you don't want to step on the pit in a strange city, you can book directly.

Had a blast. Everything was located downtown and within walking distance. The valet drivers was wonderful and very helpful. The staff was wonderful also. Whenever we needed anything, they brought it within 5 minutes or less. My only negative was there was no phone in the room to actually call the front office or housekeeping. I will definitely be back.

On what was becoming an incredibly horrible day became absolutely fantastic, because of my husband and I stumbling upon the TownPlace Suites. We were having an awful time with our prior reservations at a different hotel, and needed a different hotel right away for that night. We were running out of places that were open, when we did find one the hotel desk was so rude I walked out before even checking in. We came across TownPlace suites and from the moment we walked in we knew it was the right choice. We were greeted by Katina Pesina who was extremely friendly and without even knowing the day we were having greeted us as if we were he only guests. We were only supposed to stay one night, but because of how amazing the staff and how clean our room was and the fact that we finally felt relaxed we ended up staying two nights. I would go back here in a heartbeat anytime being in Fort Worth. All the staff was amazing, Katina the Asst GM bent over backwards for us and everyone that walked through the doors, not to mention her and the other staff were so much fun to chat with every time we walked by. I want to thank them from the bottom of my heart for making out stay end up being amazing.