Guest User
January 10, 2024
Econo Lodge Inn & Suites near ChickamaugaThis property is absolutely disgusting. The fact that ********** find this an acceptable listing has completely evaporated my trust in them. I will never consider another EconoLodge in the future based on my experience at this location. I booked a non-smoking room and at first was told there were no non-smoking rooms available when checking in. We checked in to the first room, a smoking room. The bedsheets had cigarette burns in them. I killed a bug within 30 seconds of entering the room. Walls, fixtures and appliances are damaged. Every surface is covered in some version of filth. At this point, I contacted ********** for a refund or other help, but they’re were of no help whatsoever. The property manager told ********** that our pet had torn a mattress and they would be charging me $500. Keep in mind, we had been in the room for about 20 mins and no one else had been in the room besides me and my partner. I contacted the front desk and they claimed the torn mattress report was being confused with another guest. We then switched to a new room, a non-smoking room that was suddenly available. The second room was also filthy. Additional bugs were found in the bathroom and mini-fridge of the second room. Again, all walls, appliances and other surfaces were scuffed and broken. This location is nowhere close to a condition that is acceptable to charge people money to stay at. I am beyond disappointed in the EconoLodge and ********** brand name. Battlefield