Holiday Inn Express & Suites FT Myers East- the Forum
Latest booking 24 hrs ago
I wanted to love this place enough to give it 5 stars, but I just can’t. If it weren’t for the staff, I would have given it 1 star. Every staff member I encountered was TOP NOTCH. Maria in the kitchen and Samuel at the front desk were OUTSTANDING. We had several issues with our reservation; enough to make us decide to never stay here again. We were given the wrong room when we checked in. When we finally got the right room, there was a lot of hair all over the floor & sink in the bathroom. The sofa bed was broken, contributing to a miserable night’s sleep (the VERY LOUD AC/heating unit didn’t help either). There were no sheets on the sofa bed and when I inquired, I was handed a bed in a bag and told to make the bed myself. I reserved a room for 3 people so there was no reason for them to not make up the bed in advance. The only trash can in the entire suite was in the bathroom, there foolishly wasn’t one in or near the kitchenette area. You have to walk across the room to turn the light on when you enter the 2nd room. This was challenging in the dark. There’s a switch when you first walk in, but there was no light connected to it. We were glad we only planned to stay 1 night. I can’t believe we had to pay for this misery. We have stayed at many Holiday Inn Express locations and had expected the same quality we’ve had at other locations. Boy were we wrong!
103 Reviews