Holiday Inn Express & Suites West Point-Fort Montgomery

The accommodation provides excellent, complimentary breakfast and clean, spacious rooms. Its proximity to West Point is convenient for business travelers. Guests appreciate the exceptional service and friendly staff.

This facility is a construction site masquerading as a hotel. Virtually the entire second floor (and perhaps more) is completely torn up and being renovated. The workers doing the renovation are staying in the hotel with their families. When I checked in around 4:00 pm I wanted to take a nap after a long day of driving, but the constant hammering and use of power tools in the room directly above me meant that was impossible - it continued until at least 5:30 PM at which point I gave up and left the building. Although I complained to the front desk, they were not able to make it stop. When I returned to the room after dinner, I was greeted by the unrelenting shrieking of a small child from the room next door, which was occupied not by another hotel guest, but by the family of the renovating workers, who didn't even have their door closed. After complaining again about the noise, I asked for a different room and was only offered one on the floor being renovated. Although it was claimed by the clerk that the room was "finished," the thermostat was laying on a shelf with its wires protruding from the wall. The bathroom counter was covered with fine white dust. Not finished. Exhausted, I gave up and went to sleep in the partially renovated room, dodging the construction obstacles in the hallway. No hotel guest should have to put up with this travesty. The rental of a hotel room implies "quiet enjoyment" of which I received neither. I will be pursuing a refund. Management should close the hotel for renovations rather than perpetrating a fraud on tired travelers.

This Holiday Inn Express was over rated but especially over priced. Badly in need of an update. Our shower must have had some kind of whole in it and was patched with a big squishy patch right where you stand. Toilet was the nosyest we've ever heard. We could hear everyone's around our room, thankfully we we on the top floor so didn't have anyone above us. Internet was fair. We were there for 2 breakfast and there was not creativity both breakfast were exactly the same. The price was jacked up super high because it was A day at West Point the room was worth 1/3 of what we paid. We will not be back.