Hyatt Centric Hotels in Fort Lauderdale

I must say I almost didn't book through Trip.com after reading some of the negative comments but that was NOT my experience at all! I saved money significantly by booking through them for the Oceanfront Suite and was able to confirm with the Hilton property right away that I was confirmed for what I booked. I would definitely book using Trip.com again in the future. The hotel itself was in an amazing location, great room view and value for the price. A few updates would make it exceptional but overall was still great.

Our flight was canceled, and since we needed to stay over we were referred to Sonesta by a local. Beautiful and clean!

This hotel was a joke. It already started when checking into the hotel. I did book 2 rooms over booking.com and already paid in advance so the only job for the front desk was to hand over the keys and inform us about the 200$ deposit for each room - annoying that such things aren’t communicated previous but still not the worst thing. The receptionist was that incompetent that she was not able to collect the money from booking.com. She kept telling us we only had paid for one room and the second one was not paid for yet and we had to talk to booking.com to clear up that issue. Complete nonsense we kept arguing for over half an hour and showing her our credit card recipes and she was 1st unable to retrieve the money from booking and second absolutely rude and not helping. She did not manage to provide us with any receipts and when we askd if we can just take a picture of the sheet we had signet where it stated that at least the 1st room was paid fore (after she was not able to print out a reciept) her college just kept shouting “thats the property of the hotel”. rude dude. Non of the personal there was helpful - i dont want to say any names because i don’t want them to loos there job but stay the hell away from them. So we had to pay for the second room again and I immediately called booking.com. I got to a really helpful girl and she confirmed that everything was paid for and ok from my side - then she called the hotel - after she got back to me she informed me that she talked “to someone who was really familiar with the problem but didn’t want to state their name to her” - like a coward - if you make a mistake stand up to it! Well the nice girl from booking.com did also tell me she had to “lecture the front desk” of the hotel on how to collect money from booking.com - such a joke as if it was not their job to do such things every single day. At that point i was so pissed at the hotel that i would have left if i had not invested that much money! (way to much if you ask me for what they are providing - totally overpriced) Later the girl who messed up at the front desk did inform us she had canceled the extra charge on our credit card - we will see if she did otherwise we will definitely take some legal steps. That was just the start of the stay … we thought we will stay in a nice 4* Hotel like they advertised on booking.com - hahaha such a joke…. On google it is only classified as a 3* hotel so big lie there. The beach is unusable due to huge amounts of sea**** - impossible to swim because they do not even properly clean the beach. The chairs at the pool are free to use but the sound of the air conditioning is so loud that you can not hear the ocean … not what i am hear for - same goes for the balcony (+ plus nice side note that the air conditioning blows right onto your balcony making sitting out there impossible. For the beach you either have to bring your own beach chairs or rent one chair for 15$ plus a umbrella for another 20$ per day. They al

Although the hotel was under construction in some of the areas, we enjoyed a wonderful weekend at the Palace. We upgraded our room to the honeymoon suite with a jacuzzi in the spacious room which also included a tub bathroom. The resturant food was above average and the staff was pleasant and very helpful. We were 3 minutes from the beach and saw the sunrise on sunday morning. We certainly plan to return and try for an even better upgrade if possible!

First, let me say I used a booking company to make my reservation. When I arrived at the hotel, it was 9 PM. It had been a long day and we were tired we got to the check-in counter. I gave the young man, D’Vontae my confirmation number and my name, and he told me that there had to be some sort of mixup because that confirmation number had been canceled. Then upon further research, he found that confirmation number had been used for another room, for another guest, with the same last name, by the same booking company. We called the booking company. D’Vontae took over and worked tirelessly to get the issue straightened out. If it were not for his efforts, I probably would’ve just sat in the lobby all night and cried. But this young man went above and beyond, and made sure that I had a room, and all the paperwork had been taken care of, and as far as I’m concerned D’Vontae is a Rock Star! He kept me aware as to what was happening, reassured me that it would all be worked out and treated me to warm cookies!! He saved my trip and is a great asset at the Bahia Mar. I cannot thank D’Vontae enough for his compassion and hard work.

Although I found the furniture in my room to be old and worn, which was unusual for a Westin property, the room was very clean. The highlight of the stay was the exceptional customer service provided by the director of front office Michele Dela Cruz and the front desk representative Tatiana, (hope I spelled that correctly), they greeted me with a smiling face and a professional demeanor. They were very helpful and quickly addressed concerns or requests that I had during my stay. Let me not forget to mention that it’s obvious that the excellent service is clearly a standard because Suzanne and Freely were equally attentive in the lounge as well as Ambrose and Antonio in the restaurant. The employees have no control on how the hotel is furnished but they all made the stay enjoyable! Because of those folks I’ll be sure to visit again. Well done in the hiring arena Westin!!

I just stayed at this hotel from 9/27 to 10/1/22...Worst experience I can remember in any hotel I have stayed. I was beyond disappointed. I don't even know where to start. I was charged an extra $82 per day and was not informed of these charges when I arrived only at check out. They charged me $42 per day to park my car. Nobody notified me of this at check-in or in my booking. When I expressed my outrage the front desk said you will need to speak with the 3rd party you booked with [when I contact the third party I booked with they said speak to the hotel, what a joke]. Then the lady at the front desk pointed out that I was notified and I had initialed it on my check in sheet which was in little fine print on this sheet they give you when you check in and you have to initial each line and there is like 7-12 items....who is going to stand there and read that for an hour? seriously! and I had just traveled all day and I wasn't turning around and going home! Then I noticed at check out again that there is a $39 resort fee per day! [Now I understand this is Ft Lauderdale and on the beach so I get it, it is expensive, but all I ask is for was proper disclosure...let the customer know upfront that you have hidden and secret fees and that you do unethical business...that way I know going in and it is expected. So my room ended up being almost $300 per night before taxes and the additional area fees for a beach hotel there. I booked it at $171 per night and that was why I choose them for the price. List of the other things about this hotel that were awful; no room service [even though they have it on the room phone as a button], no ice or ice machine [ you have to ask for ice to be brought up to your room or go down to the restaurant and get it yourself...I called for ice twice in 4 days and never received it ever, I stopped asking]. The restaurant food is way over priced and poor quality. The service is slow and lacking. Takes 35 mins to get a to-go burger in an empty restuarant. The rooms are old, furniture is dated and very uncomfortable [my tailbone still hurts from sitting in the chair in the room]. Usually no one answers the front desk phone and no one there at the desk when you go down. The bathtub is a death trap [getting in and out and rusted]. Room stunk of a musty odor. The bed was concrete hard, just awful bed very uncomfortable and felt old. The TV picture was so dark you couldn't watch it and they locked down the control buttons for brightness so no way to make it brighter. When I got my car back to leave it was filthy. I understand it being parked but seemed like it was parked outside not in a garage, just covered in dirt it was filthy and I had to go to the gas station and clean the windows good just so I could see. It seemed like nothing but kids worked there mostly. I was given canned answers with an I dont really care attitude when I was checking out and found all of their hidden charges. I felt like they could care less about my concer

I had such a great experience here at this hotel! The workers are absolutely the sweetest people ever, nuno and rolph were the the most respectful and kindest people to me. The service there is so helpful, quick and has quality food. Over all my experience was wonderful and I would 100% recommend coming here.

This was absolutely the best Marriott that I've ever stayed at, by far. It was spotlessly clean and the staff could not be more helpful and professional everyone that I came in contact with!! The location was perfect as I was going to a show and it was right around the corner. My compliments to Assistant General Manager Debra Smith who was always available and went above and beyond to ensure 100% satisfaction. I noticed her with other guests, being just as hospitable. I also noticed her with staff members and she was very encouraging, kind, and motivating. She is the real deal, a true gem! The entire staff was outstanding I cannot wait to go back. Thank you!