Candlewood Suites FT. Lauderdale Airport/Cruise

Due to my physical limitations and immobility, I needed the accessibility room and Arlene was most helpful assigning me the room! Mateo, Danielle & Karyl are all part of my pleasant stay. They are warmth, caring and friendly. Their Five Stars Services from the Heart could at any day, anytime, stand toe to toe with any 5 Stars Hoteliers! They are truly an asset to the Hospitality Industry. Please do award them some form of accolades. Thank you. Eric.

After arrival at airport we called and spoke with hotel directly regarding our shuttle pickup. We we told shuttle was in route and where andcwhen we would be picked up. After waiting for 45 mins we called again and was told that the shuttle was no longer running and that the driver said he came to the airport and we werent there which was a lie. We along with another couple were forced to find other transportation to the hotel . We arrived so late no restaurants were open and then the front desk attempted to tell us our card had declined which was untrue as we used the exact same card to pay for it on site. I did see that he had a list with reservation #s about 12 in number with declined written on top. The clerk stated the shuttle only ran until 1

I was very impressed with costumer services at the hotel, staff was very friendly and helpful, I would stay there again and I would recommend my friends and family to stay there if they ever visit Fort Laudable.